Contact Us

Contact Us

Whatever your question or concern, we're here to help. Our HSBC Canada customer service representatives are available to speak with you in English, French, Mandarin, or Cantonese.

General Banking Enquiries HSBC Premier Customers Business Banking Customers Lost or Stolen Cards
Call: 1-888-310-4722
Email: Use our online form

Personal Internet banking:
Call:1-877-621-8811
Email: Use our online form
HSBC Premier accounts: Canada & USA: 1-866-233-3838
Anywhere else in the world, call collect: 1-604-216-8800

HSBC Premier MasterCard: Canada, USA, & Europe: 1-866-405-4722
Anywhere else in the world, call collect: 1-905-415-4722
HSBC Business Centre:
Call:1-866-808-4722
Monday to Friday
9:00 am to 8:00 pm EST
6:00 am to 5:00 pm PST
Email: Use our online form

HSBC Bank card: Call: 1-888-310-4722

HSBC MasterCard: Call: 1-866-406-4722

HSBC Premier MasterCard:
Call: 1-866-405-4722
HSBC MasterCard® Cards Branch and ATM Locators Outside of Canada More HSBC Contact Numbers
HSBC MasterCard Customer Care
(anywhere within Canada and the U.S.):

- General Inquiries
- Lost or Stolen Cards
1-866-406-4722 within Canada/U.S.A., elsewhere call collect 1-905-415-4723

HSBC Rewards Customer Care
(anywhere within Canada and the U.S) 1-866-688 HSBC (4722)

Card Activation
(anywhere within Canada and the U.S) 1-866-573 HSBC (4722)

Telephone Device for the Deaf (TTY)
1-866-525 HSBC (4722)

HSBC MasterCard Payment Address

P.O. Box 11749, Station Main
Montreal. QC H3C 6T4

HSBC MasterCard Inquiries Address

P.O. Box 20, Station M
Montreal, QC
H1V 3L6
Find a branch or ATM near you.

Designated Branches
Call toll free from:
• Hong Kong: 800-96-7175
• Taiwan: 0080-112-6127
• Singapore: 800-1011026
• Australia: 1-800-504-061
• UK: 0800-96-7712
• USA: 1-800-291-3888

Call from anywhere else in the world: 1-604-525-4722
HSBC Securities

HSBC Capital
HSBC Global Asset Management
HSBC Investment Funds
HSBC InvestDirect
HSBC Financial Corporation Ltd.

®MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.

HSBC Global Asset Management

For mutual fund related inquiries, please contact us at 1-800-830-8888

HSBC Investment Funds

For mutual fund related inquiries, please contact us at 1-800-830-8888.

HSBC Financial Corporation Limited

HSBC Financial Corporation Limited has been offering lending products to Canadian consumers since 1928. On March 21, 2012, HSBC Financial Corporation Limited announced that it would be winding down its consumer finance business

Overview:

HSBC Financial Corporation Limited and its subsidiaries (HSBC Retail Services Limited, HSBC Finance Mortgages Inc., HSBC Finance Corporation Canada, Household Trust Company) ("HSBC Finance") service millions of customers in Canada with financial products.

Products:

  • HSBC Finance Corporation Canada provides servicing for various unsecured lending products including term loans.
  • HSBC Finance Mortgages Inc., provides servicing for various mortgage products including home equity loans.
  • HSBC Retail Services Limited provides retail credit through a Private Label credit card program, servicing major merchants throughout the country.

Designated Branches

British Columbia/
Northwest Territories/
Yukon/Nunavit
Vancouver Main Branch (Transit #10020)
885 West Georgia Street
Vancouver, British Columbia, V6C 3G1
Alberta Edmonton, Jasper Avenue Branch (Transit #10329)
10561 Jasper Avenue
Edmonton, Alberta T5J 1Z4
Saskatchewan Regina Branch (Transit #10128)
1874 Scarth Street
Regina, Saskatchewan S7K 0C1
Manitoba Winnipeg Branch (Transit #10317)
Suite 110- 330 St. Mary Avenue
Winnipeg, Manitoba R3C 3Z5
Ontario Toronto Main Branch (Transit #10002)
70 York Street
Toronto, Ontario M5T 2W4
Quebec McGill College Branch (Transit #10001)
2001 McGill College Avenue, Suite 150
Montreal, Quebec H3A 1G1
Nova Scotia Halifax Branch (Transit #10093)
1801 Hollis Street
Halifax, Nova Scotia B3J 3N4
New Brunswick/PEI Saint John Branch (Transit #10024)
520 King Street
Fredericton, New Brunswick E3B 6G3
Newfoundland St. John's Branch (Transit #10043)
205 Water Street
St. John's, Newfoundland A1C 5L7