The world's local bank
 Filing a ComplaintIf you have received unsatisfactory service or have an issue with a policy or process, please contact HSBC so that we may work to resolve the problem as quickly as possible. |
Internal Independent BodiesOur internal Offices of the Ombudsman and Privacy Officer are available to help if a matter remains unresolved. |
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Ombudsman for Banking Services and InvestmentsUnresolved concerns reviewed by the HSBC Office of the Ombudsman may be raised with the Ombudsman for Banking Services and Investments. |
Other External BodiesThe Financial Consumer Agency of Canada and The Office of the Privacy Commissioner of Canada, can assist with specific complaints. |
