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Other External Bodies

Other external bodies that provide information on regulated financial requirements and deal with consumer complaints related to the banking services industry include:

  • Financial Consumer Agency of Canada
  • Office of the Privacy Commissioner of Canada

Financial Consumer Agency of Canada

Federally regulated financial institutions have certain legal obligations to consumers, ranging from account opening requirements to the disclosure of information. Formed in October, 2001, the Financial Consumer Agency of Canada (FCAC) investigates complaints that relate to possible violations of these legal obligations.

The FCAC does not handle complaints involving product pricing; service quality; loan and credit granting policies; billing, advertising or contractual matters; or other general service issues. If, after contacting the Bank, you remain concerned about a possible breach of legislation, you may contact the FCAC as follows

  • Toll-free telephone: 1-866-461-FCAC (3222)
  • Regular mail:
    Financial Consumer Agency of Canada
    6th Floor, Enterprise Building
    427 Laurier Avenue West
    Ottawa, ON K1R 1B9

Office of the Privacy Commissioner of Canada

If you do not feel that appropriate action was taken by the HSBC Privacy Officer to resolve your privacy concerns, you may write or call the Privacy Commissioner of Canada. The Privacy Commissioner of Canada is an independent office responsible for assisting customers with their privacy concerns. If you wish, the HSBC Privacy Officer can assist you in forwarding your concerns to the Privacy Commissioner of Canada.

There are several ways to contact the Office of the Privacy Commissioner of Canada:

  • Telephone: (613) 995-8210
  • Toll-free telephone: 1-800-282-1376
  • Fax: (613) 947-6850
  • Regular mail:
    The Privacy Commissioner of Canada
    112 Kent Street, Place de Ville
    Tower B, 3rd Floor
    Ottawa, ON K1A 1H3
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