Filing a Complaint

We strive to resolve all complaints quickly and effectively. If you have had a negative experience we want to hear about it because it helps us to improve our service and procedures.

Please contact us at:

• Your local HSBC office
• Service Quality Office
• Office of the President & Chief Executive Officer

Your local HSBC office

If you have a complaint or concern, the first place to contact is your local HSBC office. Our staff are trained to respond to complaints promptly and will do all they can to correct problems. They can also provide information on policies related to tied selling and other compliance issues, including privacy policies at HSBC, as well as a copy of our Privacy Code.

If your complaint is not resolved by our staff, please speak with the Office Manager, who will undertake further investigation and action.

Other ways to voice concerns include:

• Toll-free telephone: 1-888-310-HSBC (4722), and
• Email: Info@hsbc.ca

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Service Quality Office

Sometimes, a situation cannot be resolved to your satisfaction at the local level. In such cases, you should contact our customer service quality office to ensure your concerns will be routed to the appropriate executive. Receipt of your complaint will be acknowledged in writing or by telephone and your concerns will be investigated to reach a solution.
You may contact our customer service quality office at:

• Customer Service Quality
  HSBC
  4th Floor, 885 West Georgia St.
  Vancouver BC V6C 3E9
  
• Toll-free telephone: 1-888-989-HSBC (4722), and
• Email: servicequality_canada@hsbc.ca

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Office of the President & Chief Executive Officer

You may also write to the Office of the President and Chief Executive Officer. If necessary, the President and CEO will initiate further investigation and ensure that you receive a written response.

• President & Chief Executive Officer
  HSBC
  #300-885 West Georgia Street
  Vancouver, BC, V6C 3E9

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