The world's local bank
Office of the Ombudsman
Consistent with industry standards, HSBC has established an Office of the Ombudsman to help with matters that remain unresolved after working through other channels. Receipt of your complaint will be acknowledged in writing or by telephone. A detailed investigation will ensue, followed by a written response from the Ombudsman.
There are several ways to contact the Office of the Ombudsman:
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Toll-free telephone: 1-800-343-1180
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Fax: 604-647-2758
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Regular mail:
Office of the Ombudsman
HSBC 4th Floor, 885 West Georgia St.
Vancouver BC V6C 3E9
Office of the Privacy Officer
If you have unanswered questions or unresolved concerns or complaints about the way in which personal information is collected, used or disclosed by HSBC, please contact our Privacy Officer. Receipt of your complaint will be acknowledged in writing or by telephone. A detailed investigation will ensue, followed by a written response from the Privacy Officer.
There are several ways to contact the Office of the Privacy Officer:
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Toll-free telephone: 1-866-373-2738
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Fax: 604-647-2758
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Email: privacy_officer@hsbc.ca
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Regular mail:
Office of the Privacy Officer
HSBC
4th Floor, 885 West Georgia St.
Vancouver BC V6C 3E9
If you’d like a copy of the HSBC Privacy Code, contact the Office of the Privacy Officer or your local HSBC office. The Code is also available for download, in PDF format, from various privacy pages on this website.
