Ombudsman for Banking Services and Investments

Although we make every effort to resolve client concerns and complaints, occasionally our internal efforts do not result in a resolution that satisfies all concerned. If this is the case for you, you have the option to contact the Ombudsman for Banking Services and Investments.

If you are dissatisfied with the HSBC Ombudsman’s actions on your behalf, you can contact the Ombudsman for Banking Services and Investments.

The Ombudsman for Banking Services and Investments is an independent office responsible for assisting customers with their concerns. The Ombudsman for Banking Services and Investments will only investigate complaints not successfully resolved by the HSBC Ombudsman.

If you wish, the HSBC Ombudsman can assist you in forwarding your concerns to the Ombudsman for Banking Services and Investments.

There are several ways to contact the Ombudsman for Banking Services and Investments:

• Toll-free telephone: 1-888-451-4519
• Toll-free fax: 1-888-422-2865
• Website: www.obsi.ca
• Email: ombudsman@obsi.ca
• Regular mail:
  Ombudsman for Banking Services and Investments
  401 Bay Street, Suite 1505
  P.O.Box 5
  Toronto, ON M5H 2Y4