Codes of Conduct

Codes of Conduct

Voluntary Codes of Conduct are commitments and guidelines on standards of business practice and are designed to protect you, our customer. At HSBC Bank Canada, we are committed to the following Codes of Conduct:

• Code of Conduct for Cheque Hold Periods  
• Code of Practice for Consumer Debit Card Services
• Principles of Consumer Protection for Electronic Commerce
• Guidelines for Transfers of Registered Plans
• Code of Conduct for Authorized Insurance Activities
• Code of Conduct - Bank Relations with Borrowing Business Customers
• Plain Language Mortgage Documents Commitment
• Low Fee Account Commitment
• MasterCard^® Zero Liability Policy
• Principal Protected Notes Regulations

Code of Conduct for Cheque Hold Periods
Our Commitment to respect guidelines for reduced cheque hold periods.

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Code of Practice for Consumer Debit Card Services
Our commitment to respect guidelines on protecting customers in the use of debit card services within Canada.

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Principles of Consumer Protection for Electronic Commerce
Our commitment to respect guidelines on protecting customers when using electronic channels for banking services, including over the Internet.

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Guidelines for Transfers of Registered Plans
Our commitment to respect guidelines regarding transfers of registered savings plans.

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Code of Conduct for Authorized Insurance Activities
Our commitment to respect guidelines on offering authorized insurance products.

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Code of Conduct - Bank Relations with Borrowing Business Customers
Our commitment to openness, communication and credit processes with small and medium sized businesses.

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Plain Language Mortgage Documents Commitment
Our commitment to making residential mortgage documents easier to understand.

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Low Fee Account Commitment
HSBC Bank Canada has committed to providing a low fee personal deposit account. Our low fee account complies with the following guidelines:

• no charge for deposits;
• the use of a debit card;
• eight to fifteen debit transactions per month, at least two of which can be done in-branch;
• a maximum monthly fee of $4, which must be commensurate with the number of in-branch and overall debit transactions;
• reasonable charges for extra debit transactions;
• cheque writing privileges (subject to the bank's usual eligibility criteria); and
• free periodic statement or passbook record keeping;

Access to Basic Banking Regulations
Providing service according to the access to basic banking regulations.

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MasterCard^® Zero Liability Policy
The MasterCard Zero Liability Policy protects cardholders with a Canadian issued HSBC MasterCard who experience fraud through the use of their HSBC MasterCard. This policy applies as long as:

• You have an account in good standing, and
• You have exercised reasonable care in safeguarding your card, and
• You have not reported two or more unauthorized events in the past 12 months

Zero Liability does not apply to cards issued: to an entity other than a natural person; primarily for business, commercial, or agricultural purposes; or outside of the Canadian region. View the MasterCard Zero Liability Policy at mastercard.ca/zero-liability.

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Principal Protected Notes Regulations
Our commitment to respect guidelines on Principal Protected Notes Regulations.

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