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Accessibility

Thank you for choosing HSBC for your financial and wealth management needs. We are committed to providing you access to the solutions and services you need as conveniently as possible.

Making HSBC fully accessible to you

Many steps have already been taken to improve Accessibility at HSBC:

  • Barrier-free access is provided at almost every HSBC branch and office across the country
  • Relay service is available at all HSBC call centres to enhance communication
  • Mandatory Accessibility training for approximately 8,000 HSBC employees to ensure we always understand the needs of our clients

More importantly, many more steps are being taken or will be taken in the near future:

  • The upgrade of all HSBC Bank Canada websites to adhere to the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (W3C) 
  • Developing printed marketing and informational material available in alternative formats 

We welcome your feedback

Our journey towards full accessibility is well under way and your feedback is a vital component of this process.

We are always looking for ways to improve. If we’re doing something right in making HSBC more accessible, let us know so we continue our actions. If we could be doing something better, let us know so we can change.

Share your accessibility insights by:

Personal

HSBC Finance and Retail Services inquires:

Business

To get in touch with a specific HSBC division, please visit the Contact Us page.

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