Security

Keeping your banking and financial information safe and secure is of paramount importance to HSBC. As demand increases for newer, faster and better ways to perform online banking transactions, HSBC pledges to continue its efforts to maintain the highest level of online security for its customers.

Our customers also play a critical role in keeping their personal information protected. Please review each of our security sections outlining the measures HSBC takes to protect your online information and the steps you can take to help secure your online experience:

• HSBC Responsibilities
• Your Responsibilities
• Email Security
• Protecting Your Identity

To assist in increasing your knowledge of Security requirements and concerns, we have also provided a Security Resources section, as well as common Security Definitions.

Fraudulent Email (Phishing)

HSBC will never solicit your personal or security information via email or by phone. If you receive any suspicious, or so called 'phishing' emails, claiming to be from HSBC, please do not click on any embedded links or provide any personal details.

Forward the entire email in its original format (including any attachments) to info@hsbc.ca. Please also discontinue any phone calls where a person requests your security details and contact HSBC Bank Canada Internet Banking's Support line at 1-866-808-HSBC (4722).

Important Note: If your Internet Banking password has been compromised, please immediately contact:

• Personal Internet Banking: 1-888-310-HSBC (4722)
• Business Internet Banking: 1-866-808-HSBC (4722)

Notice: This Security information makes recommendations and suggests best practices which users may follow at their own discretion. All terms of the Website Use Agreement governing this site are still applicable.