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For more information on computer security, identity theft and additional computer security resources, please visit the sites included on this page. If you have any questions on your online banking security or about the security of your information, please call HSBC Bank Canada.
Personal Internet Banking: 1-877-621-8811
Business Internet Banking: 1-866-808-HSBC (1-866-808-4722)
Protecting Your Computer:
- Anti-Virus Software
Install anti-virus software on your home computer and/or laptop to scan your email and the files on your computer for potential viruses that may be attached. If a virus is detected, you are notified and the anti-virus software will prevent the email or file from being sent to you before it is opened. You should run your anti-virus software frequently to prevent computer infections like viruses, worms and Trojan Horses from entering your computer system. Purchase a program that automatically upgrades your virus protection on a regular basis. Two popular sources for anti-virus software are McAfee and Computer Associates®. - Firewall Software
Firewalls are used to block and prevent unauthorized access to your computer files. Firewalls prevent unwanted visitors from entering your computer system to use files, gain personal information or destroy computer data. You can purchase firewall software from popular sources such as McAfee and Computer Associates. - Anti-Spam Software
Visit yahoo.com, howstuffworks.com or whatis.com for more information about spam and the software you can install to minimize unsolicited email.
Protecting Your Identity:
Be sure to notify the bank immediately if you suspect you may be a victim of fraud or if there may be illegal activity on your accounts.
Personal Internet Banking customers can call 1-877-621-8811
Business Internet Banking customers can call 1-866-808-HSBC(1-866-808-4722)
File a police report and obtain copies of the report so you can share and reference it with your creditors.
For more information about identity theft or fraud, some suggested contacts include:
Phone Busters National Call Center, coordinated by the Ontario Provincial Police Anti-Rackets at 1-888-495-8501
phonebusters.com
email: info@phonebusters.com
Major credit bureaus:
Equifax - 1-800-465-7166
Trans Union - 1-866-525-0262 / Quebec: 1-877-713-3393
Royal Canadian Mounted Police's identity theft information:
http://www.rcmp-grc.gc.ca/scams/index_e.htm
You may also wish to read more about identity theft online from the Privacy Commissioner of Canada:
