The world's local bank
Control your company’s finances from anywhere, at any time.
- Transfer money between your accounts
- Schedule bill payments
- Wire money to third parties
- Stop cheques
- Download account details to account-management software
Compare our Business Internet Banking Bundles below:
- What do I need to get started on Business Internet Banking?
- Are there specific technical requirements and is there a preferred Internet connection speed?
- What if I need help with the application and registration?
- Is there an online Help Section?
- I’m concerned about Internet security. Can anyone on the Internet see my financial information or get control of my Business Internet Banking account?
- What’s the difference between a Primary User (also called the System Administrator) and a Secondary User?
- For the User Access and Account Control feature, what is the difference between Sole and Dual Control?
- How current are my account balances?
- How many days of account activity are available?
- What are the mandatory changes to commercial cheques?
- What is the Cheque Image Service?
- How do I sign up for the Cheque Image Service?
- How do I logoff?
- Why is it necessary to logoff from Business Internet Banking?
- What is the Activity Log?
- What types of transactions may require authorization?
- What are Daily Limits?
What do I need to get started on Business Internet Banking?
You need to be an HSBC Bank Canada customer and your computer system must meet the minimum technical requirements. To set up access to your accounts, complete the Application Process and Online Registration.
Are there specific technical requirements and is there a preferred Internet connection speed?
Yes, there are specific technical requirements, which you can find under Technical Requirements. A high-speed Internet connection is recommended.
What if I need help with the application and registration?
There are references to help you throughout the registration process, but if you require additional help, call the Business Internet Banking (BIB) support line at 1-866-808-HSBC (4722), Monday to Friday, 5:30am-5:00pm PT / 8:30am-8:00pm ET.
Is there an online Help Section?
Help is available from every page. Just click on Help in the left navigation and you’ll see a description of all topics on the page.
I’m concerned about Internet security. Can anyone on the Internet see my financial information or get control of my Business Internet Banking account?
While there are risks in completing transactions via the Internet, HSBC Bank Canada has implemented security measures to help protect the privacy and confidentiality of your financial information, including security credentials, 128-bit encryption and user-specific Usernames and Verification Answer. There are also steps you can take to protect yourself while using the Internet. Learn more about Business Internet Banking security.
What’s the difference between a Primary User (System Administrator) and a Secondary User?
A Primary User, also known as a System Administrator, has authority and responsibility for the installation, administration and on-going use of Business Internet Banking by all organizations in the BIB profile. They have access to all services and functions, including the authority to set up other users (Secondary Users) and to establish their access rights and transaction limits. System Administrators must maintain signing authority for all accounts under the Business Internet Banking profile.
A Secondary User is any person authorized by the System Administrator to access and use BIB for the day-to-day running of the customer’s accounts. The System Administrator sets up (and amends when necessary) the Secondary User’s access rights and transaction limits.
For the User Access and Account Control feature, what is the difference between Sole and Dual Control?
System Administrators with Sole Control require just one authorized user to add or change User Access or Account Control. System Administrators with Dual Control require approval from a second System Administrator.
How current are my account balances?
Chequing and Savings account balances are up-to-the-minute.
How many days of account activity (history) are available?
You can find information for up to 180 days.
What are the mandatory changes to commercial cheques?
The Canadian Payments Association (CPA) announced changes to modernize Canada’s cheque clearing system by incorporating ‘cheque imaging’ to make cheque processing more efficient and effective. By June 30, 2007, all cheques must be revised to meet the CPA’s new specifications. Please refer to the section on , for further details.
What is the Cheque Image Service?
Available for Canadian and US dollars business chequing accounts domiciled in Canada, this service grants you access to online viewing of cheques within the last 100 days that have cleared in Canada through your HSBC Bank Canada business chequing accounts. For cheques that are over 100 days old, a separate request may be submitted to the bank to retrieve the cheque image at an additional per item charge. Please refer to the HSBC Commercial Service Charges brochure for applicable fees for this service, available at your local branch.
How do I sign up for the Cheque Image Service?
If you are an existing Business Internet Banking customer, please contact your local branch for assistance. For new Business Internet Banking customers, Cheque Image Service is included in all of our service bundles. Please apply for Business Internet Banking by completing a Business Internet Banking Customer Agreement.
How do I logoff?
When you’ve finished a session, click the logoff button in the right hand corner of the page or click the log off option in the left hand navigation. Never simply close the browser window or you’ll remain logged on until the session ‘times out’ and you’re automatically logged off.
Why is it necessary to logoff from Business Internet Banking?
Always logoff before you use another application and anytime you leave your desk. If you don’t exit the service, the session will “time out” after a period of time, but during that time, someone else could restart the session.
What is the Activity Log?
The Activity Log function allows authorized Users to view a record of transactions and services made by all users over a period of time.
What types of transactions may require authorization?
User Access and Account Control changes by the System Administrator require authorization by another System Administrator if the Company has selected Dual Control Model on the application form. Financial transactions such as Transfers, Bill Payments and Priority Payments may require authorization by one or more users within Business Internet Banking, if the transaction exceeds the User’s daily available limit and/or if the Account control set-up for the account where the transaction is being made requires “two to sign” for that amount.
What are Daily Limits?
Daily limits refer to the maximum total dollar value of all transactions that can be sent to HSBC for processing each calendar day. There are two kinds of Daily limits:
“User Level Daily Limits” apply to transaction instructions issued/authorized by each User
"Profile Level Daily Limits” apply to transaction instructions issued/authorized by all organization/Users within the Business Internet Banking profile
