What should I do if I have to cancel my trip?
You must notify us immediately and no later than the business day following the day you become aware of a reason to cancel your trip. You must also cancel your trip booking immediately. We will start the claim process for you and send you all necessary paperwork for you to file your claim.
Conditions, limitations and exclusions apply. For complete details of coverage, refer to the Summary of Coverage which you will receive upon purchase, the terms of which will prevail. HSBC Travel Insurance is administered by Travel Guard and underwritten by Chartis Insurance Company of Canada, 145 Wellington Street West, Toronto, ON M5J 1H8.