Accessibility | HSBC Canada

Accessibility

Thank you for choosing HSBC for your financial and wealth management needs. We are committed to providing you access to the solutions and services you need as conveniently as possible.

Making HSBC fully accessible to you

Many steps have already been taken to improve accessibility at HSBC including:

  • Barrier-free access at almost every HSBC branch and office across the country
  • Relay service is available at all HSBC call centres to enhance communication
  • Mandatory accessibility training for approximately 8,000 HSBC employees to ensure we always understand the needs of our customers
  • Customer Service Standard available upon request

Some additional steps are being taken or will be taken in the near future:

  • Upgrade of all HSBC Bank Canada websites to adhere to the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (W3C)
  • Develop printed marketing and informational materials that are available in alternative formats

We welcome your feedback

Our journey towards full accessibility is well under way and your feedback is a vital component of this process.

We are always looking for ways to improve. If we're doing something right in making HSBC more accessible, let us know so we can continue our actions. If we can do something better, let us know so we can change.

Share your accessibility insights:

Personal Banking:

HSBC Finance and Retail Services:

  • Call us toll-free at 1-866-816-4488

Business Banking:

To contact a specific HSBC division, visit the Contact Us page.

Need help?

Call toll-free 1-888-310-4722

Find a branch