HSBC Safeguard

HSBC Safeguard

In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That is why we are introducing HSBC Safeguard, a series of initiatives to protect our customers, the bank and the financial system from financial crime such as money laundering, sanctions evasion and fraud. These initiatives include updating our customer information records so that we are better able to identify unusual activity.

Information is key to protection

In order to enhance protection, we need to maintain up-to-date information about all of our customers. This is why we may ask you to do one or all of the following:

  • confirm and update your existing personal and/or business details;
  • provide some new personal and/or business information

We understand this may cause some inconvenience, and we are committed to working with you to ensure the process is simple and straightforward.

Frequently Asked Questions:

What is HSBC Safeguard?

What is financial crime?

What are Sanctions?

What does financial crime have to do with you or your business?

Why is financial crime of concern to HSBC?

Why are we asking you for more information?

What will we do with your information? How will it be protected?

Related Links

Anti-Money Laundering

HSBC Bank Canada Approach to Anti-Money Laundering and Anti-Terrorist Financing

FINTRAC – Proceeds of Crime (Money Laundering) and Terrorist Financing Act

FINTRAC – Guidance on the Risk-Based Approach to Combatting Money laundering and Terrorist Financing


Foreign Affairs, Trade and Development Canada – Current Sanctions imposed by Canada

United Nations Security Council

Need help?

Speak to an HSBC Safeguard representative

Calling from outside Canada or United States:


Hours of Operation

Monday - Friday
6am-8pm Pacific Time
9am-11pm Eastern Time

6am-2:30pm Pacific Time
9am-5:30pm Eastern Time

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