Contact HSBC InvestDirect | HSBC Canada

Contact Us

Whatever your question or concern, we're here to help. Our FAQ section, or our Applications and Forms section may have the answers you need.

For general enquiries:

Call Us:  
Toll-free: 1-800-760-1180
Local: 416-868-3898
International Access Codes

(Our client service centres can assist you in English, French, Cantonese or Mandarin)
Hours:
Monday to Thursday: open 24 hours
Friday: 12 am - 8 pm EST
Sunday: 6 pm - 12:00 am EST
Email Us:  
investdirect@hsbc.ca

Please note that emails you send to us are not encrypted. If you need to discuss confidential, personal, or account specific information, please call us using one of the numbers provided above.
Fax Us:
Toll-free: 1-866-336-8471
Local: 416-644-8987
Mail Us:  
Toronto Office
HSBC InvestDirect
3381 Steeles Avenue East, Suite 300
Toronto, ON M2H 3S7

International Access Codes

 
Universal Toll-Free1 800-230-3809-8
China 10-800-140-0122
France 00-800-230-3809-8
Germany 00-800-230-3809-8
Hong Kong 001-800-230-3809-8
Taiwan 00-800-230-3809-8
UK 00-800-230-3809-8

Trade earlier, trade later – with before and after hours trading at HSBC InvestDirect2.

Offering you more flexibility and the ability to respond to market changes outside of regular market hours.

Available Markets

 
Before-market hours:

US Exchanges: 8:00 – 9:15 am EST
After-market hours:

TSX: 4:15 – 5:00 pm EST
NYSE: 4:00 – 5:00 pm EST
Nasdaq: 4:00 – 5:00 pm EST

How to file a complaint

If you have a complaint against HSBC InvestDirect, then please refer to the Resolving Your Complaints brochure for information on how to file a complaint, as well as a summary of the steps we will take in handling your complaint.

The Investment Industry Regulatory Organization of Canada’s ("IIROC") brochure, "An Investor’s Guide to Making a Complaint" outlines the dispute resolution options available to clients of IIROC members.

Note: While some of the US exchanges have the extended hours until 8:00 pm EST, orders will only be accepted and executed until 5:00 pm EST.

1Some fees may be charged by your local service providers.

2HSBC InvestDirect is a division of HSBC Securities (Canada) Inc., a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada. HSBC Securities (Canada) Inc. is a member of the Canadian Investor Protection Fund.

Terms and Conditions | Website User Agreement | System Information | Order Processing | Member - Canadian Investor Protection Fund | Contact HSBC InvestDirect