Investment Account FAQs | HSBC Canada

Frequently asked questions about HSBC InvestDirect

Is HSBC InvestDirect right for you?

Learn more about HSBC InvestDirect1 advantages and software and hardware requirements of self-directed online investing

Manage your HSBC InvestDirect accounts

Transfer funds, set up new accounts, update your account, trade in multiple currencies

Start trading

Tips and guidelines for placing orders, and how to benefit from trading discounts

Trade on world markets

Global trading information, foreign exchange guidelines, and tips for trading on the Hong Kong Exchange

Is HSBC InvestDirect right for you?

How much do you need to open an HSBC InvestDirect account?

There is no minimum balance required to open an HSBC InvestDirect account.

Is your money safe?

Yes. You can depend on HSBC InvestDirect's global resources and online investment experience to ensure your trades are executed exactly as instructed. HSBC InvestDirect is a division of HSBC Securities (Canada) Inc., which is a member of the Canadian Investor Protection Fund (CIPF).

Your accounts are protected by CIPF within specific limits. Refer to www.cipf.ca for coverage details.

Learn more

How is your privacy protected?

The privacy of your financial transactions and personal information is taken very seriously.

Learn more

What computer software and hardware is required?

Supported operating systems include Windows NT, Windows 2000, Windows XP, Windows Vista, Apple OSX.

To trade online, you need access to the Internet and a supported browser:

  • PC - Microsoft Internet Explorer® 6.0 or later, Mozilla 1.2, Mozilla Firefox® 1.0
  • Mac - Microsoft Internet Explorer® 6.0 or later, Mozilla 1.2, or Mozilla Firefox® 1.0

Install these browsers free of charge from Microsoft or Mozilla©.

What are the advantages of consolidating investments with HSBC?

It is easier to manage your investments when they are all in one place, and you can save money by avoiding multiple fees and brokerage expenses.

Consolidated accounts may also make you eligible for additional banking benefits and trading discounts. Plus, with
Single Sign On, you can access your HSBC InvestDirect account directly through Personal Internet Banking.

Can a U.S. resident open an HSBC InvestDirect account to trade on Canadian exchanges?

No. U.S. residents are not permitted to open Canadian accounts (U.S. securities regulation), but you can open an account with the HSBC Group in the U.S.

Find a branch

What is Single Sign On?

With Single Sign On, you can access your HSBC InvestDirect account(s) through the HSBC Personal Internet Banking website through the use of one sign-in action. When you log onto the HSBC Personal Internet Banking site, simply click on the HSBC InvestDirect link found in the left hand navigation pane to access your account(s).

Is Single Sign On secure?

Yes. You can depend on HSBC systems and security procedures to keep your personal and financial data confidential at all times; however, you also play a significant role in the safety of your information.

  • With Single Sign On, your Personal Banking Access Number and password becomes the key to both your online accounts—never give out personal information to anyone on the telephone or another website unless it is a trusted source
  • If you prefer the added protection of having separate passwords for your online HSBC Bank account(s) and HSBC InvestDirect account(s), Single Sign On may not be the right solution for you

Learn more about HSBC InvestDirect site security

How do you register for Single Sign On?

To register, follow these easy steps:

  1. Log on to your HSBC Personal Internet Banking account
  2. Click on the HSBC InvestDirect link on the left hand navigation bar
  3. Read and accept the Terms of Use and continue to the Login page
  4. Enter your HSBC InvestDirect logon information

The next time you log on through Personal Internet Banking, click the HSBC InvestDirect link and you are automatically logged into your HSBC InvestDirect homepage.

How many HSBC InvestDirect Access IDs can you link to Personal Internet Banking account(s)?

You can link 1 HSBC InvestDirect Access ID to this service.

Can you link to your Personal Internet Banking Accounts from HSBC InvestDirect?

No. There is currently no access from HSBC InvestDirect to your HSBC Personal Internet Banking account(s).

What are the advantages of trading online?

The advantages of online trading services include convenience, security and control:

  • Place trades 24 hours a day, 7 days a week
  • Access your monthly statements online, reducing the need for paperwork and filing
  • Know that your account information, market data tools, research, and other services are secure, and are only available with your Access ID and password
  • Issue real-time trade requests within seconds on North American exchanges and the Hong Kong Stock Exchange

Can you trade Initial Public Offering (IPO) stocks with HSBC InvestDirect?

Yes. New Issues (IPOs) are available through HSBC InvestDirect. Each time a New Issue is made available to HSBC, you will be able to view the investment details when you log onto your online trading account at HSBC InvestDirect.

Want to be in the know sooner? Sign up for the New Issues Email Notification Service.

Learn more

When you are ready to invest, simply call an HSBC Investment Representative to place an 'expression of interest.' Call us toll-free 1-800-760-1180.

Manage your InvestDirect accounts

Can you transfer investments from another institution?

Yes. To transfer an existing portfolio to HSBC InvestDirect, complete one or both of these transfer forms, depending on the type of investments you currently hold:

  • Non-registered investments
  • Registered investments

How do you deposit money into a trading account?

You can deposit Canadian or U.S. funds a number of ways:

  • Deposit cheques in person or by mail at/to any HSBC branch
  • Transfer funds by phone or online between your linked-up HSBC accounts, or from a designated non-HSBC bank account
  • Transfer funds from a third party institution to or from HSBC InvestDirect

To link-up a bank account with HSBC InvestDirect, call an HSBC Investment Representative at 1-800-760-1180.

How do you transfer funds from an investment account to your bank account?

Transfer or contribute funds easily online between any of your HSBC InvestDirect accounts or between an HSBC InvestDirect account and a pre-authorized bank account (HSBC Bank Canada or another institution).

Transfer funds in 3 easy steps:

  1. On the HSBC InvestDirect home page, in the left hand navigation bar, select Accounts
  2. Choose Transfers and Contributions, and enter the type of transaction you want to complete
  3. After you enter your transaction, view the status of your request on the Status tab

If you want to make a transfer by phone or want to set up a bank account with HSBC InvestDirect, please call an HSBC Investment Representative at 1-800-760-1180.

Is interest paid on your account cash balances?

We offer competitive interest rates based on Canadian and U.S. prime rates. No credit interest is paid on international balances or on Canadian or U.S. interest balances less than $5.

View our rates

What other account currencies can you use?

You can set up multiple foreign currency accounts, up to 10 currencies, and then trade in the currencies for which you have an account. This helps you reduce exchange rate losses due to currency fluctuations.

Other account currency options:

  • U.S. dollar
  • British Pound sterling
  • Euro
  • Hong Kong dollar
  • Japanese yen

 

  • Swiss franc
  • Australian dollar
  • New Zealand dollar
  • Singapore dollar
  • Mexican pesos

What kind of investment research is available?

You have access to a broad range of online investment research tools, providing detailed information on companies around the world. Research is provided by investment leaders, Standard and Poor's and Morningstar.

Learn more

Where can you find financial news?

HSBC InvestDirect includes access to free, online information from news agencies around the world.

Learn more

How do you change your address?

You can change your address by logging in to your HSBC InvestDirect account, or mail written instructions for an address change, with required signature(s), to:

Residents in all Canadian Provinces and Territories (except Quebec)

Attention: Client Services
Administrative Office
HSBC InvestDirect
3381 Steeles Ave. East, Suite 300
Toronto, ON M2H 3S7

Quebec residents only

Attention: Client Services
Administrative Office
HSBC InvestDirect
5100 Sherbrooke E, Suite 100
Montreal, QC  H1V 3R9

What do you do if you have concerns about your account?

  • Trading – If you have questions about a trade, call your HSBC InvestDirect Client Service Centre immediately and provide details of the trade: when it was placed and the name of the Investment Representative who took your trade (if you placed it over the phone)
  • General – Answers to general inquiries concerning your balances or transaction history can be directed to a client services representative, at 1-800-760-1180
  • Service – Should you have any specific concerns about the service provided by an HSBC representative, ask to speak with a team leader who is available to discuss your concerns, call 1-800-760-1180

Start trading

What types of investments can you make?

You can invest in many types of securities in your HSBC InvestDirect account, including Canadian and U.S. equities and options, mutual funds, bonds, money market instruments and foreign equities.

Learn more

What investments can you hold in your self-directed RSP/RIF?

Cash, eligible Canadian and U.S. equities, mutual funds, bonds, money market instruments, foreign investments and some options can all be held in your self-directed RSP/RIF portfolio.

For a complete list of eligible RSP/RIF investments, visit the Canada Revenue Agency (CRA).2

What types of orders can you place?

You can place the following types of orders with HSBC InvestDirect:

  • At the market order  – Buy or sell a security immediately at the best current price
  • Limit order – Buy or sell securities at a specific price or better (the order is executed only if the market reaches or betters that price)
  • Day order – Buy or sell order that automatically expires if it is not executed on the day it is entered (all orders are day orders unless otherwise specified)
  • Open order for a maximum of 30 days – An order usually entered at a specified price (perhaps at the market) to buy or sell a security that is held open until executed or cancelled.)
  • All or none order – An order that must be executed in its entirety – partial fills will not be accepted
  • Short sell order – The sale of a security that the seller does not own (these are orders you complete if you think the price of a stock is going to fall, and you anticipate being able to cover the sale by buying it back later at a lower price)
  • On-Stop order (on participating markets) – An order to buy or sell a security when its price surpasses a particular value
  • On-Stop limit order (on participating markets) – An order that sets the maximum or minimum at which you are willing to buy or sell a particular stock

How do you place a trade?

There are two ways you can place a trade – online or by telephone:

  • Online: Log on to your account and place trades online 24 hours a day
  • Telephone: Call the HSBC InvestDirect Client Service Centre toll-free, 1-800-760-1180

If this is your first trade, an Investment Representative can review the process with you during these hours:

Monday – Thursday: 24 hours
Friday: 6 am–10 pm EST
Saturday: 10 am–6 pm EST

Have your account number ready when you call, and ask to speak to a representative in English, French, Cantonese or Mandarin. French service is available Monday to Friday from 8:00 am to 8:00 pm EST.

How are your orders confirmed?

An order is confirmed either online or by telephone:

  • Online: View the real-time status of your orders on the InvestDirect website
  • Telephone: Before your order is placed, the Investment Representative reads back your order for verification

Whether you place your trade online or by phone, you receive a printed and/or electronic trade confirmation of your executed trades.

Can you access real-time quotes?

Yes. View real-time quotes online for Canadian and U.S. exchanges, the Hong Kong Stock Exchange and the London Stock Exchange.

Quick Quote & Market Watch


Call 1-800-760-1180 to get a quote for all other international markets.

Which mutual funds can you hold in your account?

There are more than 4,000 mutual funds available through HSBC InvestDirect, at no commission.3

View a list of available mutual funds

Are discounts available for active investors?

Yes. Active investors, as well as investors who hold substantial balances, may be eligible for preferential trading rates and banking benefits.

Learn more about HSBC Premier4


Learn more about HSBC Advance5


When is account information updated?

Account information is updated nightly between 4:00 am – 6:30 am EST. Daily trading activity is updated within the day and can be viewed online within your "As of today" page. Changes to your account balance as a result of a trade, deposit or withdrawal can be viewed online the next morning.

Are Dividend Reinvestment Plans (DRIPs) available?

Yes. To enroll in eligible Canadian shares in a DRIP from any one of your trading accounts, send a written request indicating your account number and the company you are interested in enrolling.

Mail or fax to HSBC InvestDirect

Trade on world markets

What types of investments can you trade on international markets?

  • Equities
  • Exchange Traded Funds (ETFs)
  • Unit Trusts
  • Exchange Traded Warrants6
  • Exchange Traded Rights6
  • Exchange Traded Bonds/Notes

Are good through orders acceptable for international markets?

No. Only day orders are accepted for international market trades.

How do you make a foreign exchange request?

To make a foreign exchange request, contact HSBC InvestDirect at 1-800-760-1180.

How do you place an international equity order?

Online trades can be made on the exchanges of Hong Kong, Frankfurt, London, and Euronext Paris:

  1. Log on to InvestDirect
  2. On the Trading tab, choose Trade Stocks
  3. Fill in your order details
  4. Confirm authorization and submit order

Trades on other international markets offered by HSBC InvestDirect, can be made by phone:

  1. Call an investment representative at 1-800-760-1180
  2. Provide your account number and password
  3. Explain the details of the trade you wish to make
  4. Confirm authorization

How do you modify, cancel, or confirm an international equity order?

To change, cancel, or confirm an order you made online:

  1. Log on to InvestDirect
  2. On the Trading tab, choose Select Order Status
  3. Select Change, Cancel or Confirm

To change, cancel, or confirm an order you made by telephone:

  1. Call an investment representative at 1-800-760-1180
  2. Provide your account number and password
  3. Make a request to modify, cancel, or confirm your order

Please note that fill reports may be delayed. All modifications and cancellations are subject to prior fills.

Will you receive a trade confirmation slip after an order is filled?

Yes. You receive an electronic trade confirmation slip, for online and telephone orders, each time a transaction is successfully executed. You may also request to have a confirmation slip mailed to you.

Do 'special terms' apply to international equity trading?

No. Special terms (such as all or none, on-stop, and on-stop limit) are not available for international equity trading.

Can you short sell an international stock?

No. Short selling is not available for international trades.

In what quantities can you purchase stocks on the Hong Kong Exchange?

Stocks on the Hong Kong Stock Exchange must be bought in board lots:

  • A board lot is a fixed number of stocks, such as 100 or 1000
  • Board lot size varies from company to company–they are not determined by price
  • Odd lots (a quantity of shares that is less than a board lot) can be sold, but not purchased
  • Obtain the board lot size for a specific HK security when placing an order (you can get a quote on the Trade Stocks page)

What kind of shares can you purchase in China?

International investors can only invest in China's B shares.

What can you trade on the Hong Kong Exchange "HKEx"?

With HSBC InvestDirect, you can buy and sell equities and warrants on the HKEx. HSBC InvestDirect does not participate in Initial Public Offering (IPO) or pre-market trading; you can only place trades after a security is listed on the HKEx.

How many trading sessions does the HKEx have?

The HKEx closes for two hours during the middle of the day. The morning session of trading is from 10:00 am to 12:30 pm (HK local time) and the afternoon session is from 2:30 pm until 4:00 pm (HK local time).

What are the commission rates on Hong Kong trades?

HK$ 288 flat rate for Hong Kong online trading (trade values of HK$ 0-1,999,999)7.

View trading commissions

What types of trades on the HKEx does HSBC accept?

At present, HSBC InvestDirect only accepts day orders.

  • If your trade is not filled the same day it is requested, it will expire
  • If you request a trade when the Hong Kong market is closed, the trade is entered for the duration of the next day the market is open

How long does it take a trade to settle on the HKEx?

Settlement is trade plus 2 days for equities and trade plus 1 day for warrants.

Do stocks on the HKEx have to be purchased in board lots?

Yes, Stocks on the HKEx must be purchased in board lots.

Can you trade in Canadian dollars on the Hong Kong Exchange?

No. Trading on the HKEx is only conducted in Hong Kong Dollars (HKD), but you can settle in Canadian or U.S. dollars. It is recommended that you open an account in HKD to:

  • Receive competitive pricing when you settle in HKD
  • Reduce foreign exchange risk and costs associated with buying and selling (commissions are charged in HKD)

To open a HKD trading account, contact an HSBC InvestDirect Investment Representative at 1-800-760-1180.

Can you trade HKEx on margin?

Yes. In accordance with Investment Industry Regulatory Organization of Canada (IIROC) margin rules, for the majority of companies listed on the main board of the HKEx, a loan value may be applied under the following two conditions:

  • Securities must be held within a margin account
  • Price per share of the security is over $3.00 (Cdn equivalent)

For more information about trading on the Hong Kong Exchange, please contact an HSBC InvestDirect Investment Representative at 1-800-760-1180.

eDocuments – General

What are eDocuments?

Electronic documents, or eDocuments, are paperless account documents available through the HSBC InvestDirect site in PDF format (Adobe Acrobat required). Currently eDocuments include electronic account statements (eStatements) and electronic trade confirmations (eConfirms) will also be available through eDocuments.

You can view, save or print your eDocuments at your convenience, and will remain in the online site archive for seven years, provided the account remains open. Once an account is closed, you cannot access eDocuments associated with that account

What are the fees for eDocuments?

There are no fees for selecting or viewing eDocuments.

How do I sign up for eDocuments?

To set up your accounts for electronic documents, go to the eDocuments section, Preferences tab and follow these steps:

Step 1: Select the button beside each account(s) under the Online column; then click Continue.

Step 2: Review the Consent to the Electronic Delivery of Documents.

Step 3: Acceptance of the stated terms and conditions is required for activation of your request.

How do I view my eDocuments?

Simply logon onto your HSBC InvestDirect account online, and:

  • Click on "eDocuments" located on the left navigation menu.
  • Go to the Statements tab. The most recent account statements are shown.
  • Go to the Confirmations tab. The most recent trade confirmations are shown.

To search older documents use the drop-down selections and then click on Search. Only accounts for which you have selected electronic documents will display. Your eDocument will appear in a separate browser window in PDF format (Adobe Acrobat required).

What are the system requirements for retrieving eDocuments?

To retrieve eDocuments, you will need the following:

  1. A PC running the Microsoft Windows 95 operating system (or higher).
  2. Internet access.
  3. Adobe Reader.

Can I receive both paper and eDocuments for the same account?

You can receive documents for an account in one format only.

Can I select eDocuments for non-personal accounts?

Yes, you can select eDocuments for non-personal accounts. To submit your request(s) for non-personal accounts, go to the eDocuments section, Preferences tab and click "Electronic Documents Consent". Complete in full and mail it back to us for processing.

I haven't been receiving my account statements recently in the mail, has something changed?

A communication was sent in early September 2012 informing clients of HSBC InvestDirect's move to eDocuments, beginning with the November 2012 statement. If we were not notified by phone of your intent to continue receiving paper statements, then you will receive your statements online. If you would like to resume receiving paper statements, simply contact us at 1-800-760-1180.

I do not want to receive eDocuments. How do I request to receive mailed account statements and trade confirmations?

Simply contact us at 1-800-760-1180 and we will arrange for you to receive mailed statements.

Where can I find the terms and conditions regarding the Electronic Delivery of Documents?

Please review the Terms and Conditions regarding the Electronic Delivery of Documents.

eDocuments – eStatements

What are eStatements?

eStatements are electronic account statements available through your HSBC InvestDirect online account.

When will my monthly eStatement be available?

Your eStatement will be available by the end of the first week of each month.

How will I know when my eStatement is available?

Account statements will be automatically and securely sent to your HSBC InvestDirect accounts online:

  • A bulletin board message will appear on your online account to indicate your account statement is available.
  • Simply click the "eDocuments" button located in the left-hand navigation menu to view your online account statement.

What will I find on my eStatement?

The same information that appears on the paper statement will also be available on the eStatement. You'll find a complete breakdown of your account, presented in an easy-to-read format.

How far back can I access my eStatements?

eStatements are archived securely in your online account for seven years. Remember, eStatements are PDF documents that you can easily download and print for your records.

Will my document cycle change with eStatements?

When you receive eDocuments, your statement cycle will remain the same, but you will no longer receive a paper statement in the mail.

With eStatements, how would my interested parties receive my statements?

Interested parties on accounts who receive paper statements today will continue to receive printed statements.

eDocuments – eConfirms

What are eConfirms?

eConfirms are electronic trade confirmations available through your HSBC InvestDirect online account.

When will eConfirms be available?

eConfirms are available within 2 business days of the date orders are filled.

Mutual Fund trade confirmation will continue to be mailed in paper format only.

What will I find on my eConfirms?

The same information that appears on the paper trade confirmations will be available on the eConfirms. Trade confirmations (online and paper) have been redesigned into an easy-to-read format: Sample

Where are eConfirms located?

eConfirms will be located under the eDocuments section on the left-hand navigation, under the Confirmation section.

How do I sign up for eConfirms?

If you are already signed up for eDocuments, you will be able to automatically receive eConfirms.

To set up your accounts for eDocuments: Login to your HSBC InvestDirect account, go to the eDocuments section, Preferences tab and follow these steps:

Step 1: Select the button beside each account(s) under the Online column; then click Continue.
Step 2: Review the Consent to the Electronic Delivery of Documents.
Step 3: Acceptance of the stated terms and conditions is required for activation of your request.

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1 HSBC InvestDirect is a division of HSBC Securities (Canada) Inc., a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada. HSBC Securities (Canada) Inc. is a member of the Canadian Investor Protection Fund.
This document is not and should not be construed as an offer to sell or the solicitation of an offer to purchase or subscribe for any investment. HSBC InvestDirect does not provide investment advice or recommendations regarding the purchase or sale of any investment. Investors are responsible for their own investment decisions and should carefully evaluate their investment objectives and risk tolerance before making any investment decision. The content is not intended to provide specific tax advice and should not be relied upon in this regard. Please consult your tax advisor to find out which strategies suit your tax situation. HSBC InvestDirect makes no guarantee, representation or warranty and accepts no responsibility or liability as to the tax treatment of these services. This document has been based on information obtained from sources believed to be reliable but which are not independently verified. HSBC Securities (Canada) Inc. is a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada.

International Equity trades made online, excluding Hong Kong, and all international trades placed on the phone qualify for the International Equities trade discount. Subject to minimum commission.

2 Some eligible investments may not be held through HSBC InvestDirect.

3 Certain mutual fund fees may apply.

4 HSBC Premier eligibility requires you to have an active Premier chequing account and maintain a $100,000 balance in combined personal deposits and investments with HSBC Bank Canada and its subsidiaries. Monthly banking package fees may apply.

5 HSBC Advance is comprised of four products – HSBC Advance Chequing account, High Rate Savings Account (CAD), HSBC Advance MasterCard® and a personal line of credit. The HSBC Advance Chequing, MasterCard and personal line of credit are subject to credit adjudication and approval. You are eligible for HSBC Advance if you have a Total Relationship Balance (TRB) of $25,000 or more and/or a Total Mortgage Balance (TMB) of $150,000 or more. For more information about the eligibility criteria, the monthly fee and other fees, please refer to our Personal Service Charges Statement of Disclosure. HSBC Advance customers must also have a HSBC Advance Chequing Account (CAD). The monthly fee will be charged to your HSBC Advance Chequing Account (CAD) if you do not meet the eligibility criteria or fall within the following grace periods. A new HSBC Advance customer has 3 months from the date they open an account to meet the eligibility criteria. HSBC Advance customers under the Advance Newcomer program (for landed immigrants, foreign workers or new residents of Canada within the past three years) have 6 months from the date they open an account to meet the eligibility criteria. Transaction fees apply to HSBC Advance MasterCard (visit www.hsbc.ca for full MasterCard rates and fees). Transaction and other fees apply to the High Rate Savings Account and other banking services not included in HSBC Advance (refer to the Personal Service Charges Statement of Disclosure at www.hsbc.ca/servicecharge).

® MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.
®2 Interac. Trade-mark of Interac Inc. HSBC Bank Canada authorized user of the trade-mark.
®3 THE EXCHANGE. User licensed in Canada by FICANEX Services Limited partnership on behalf of Fiserv EFT.

6 Only for trading, not exercisable. To confirm availability, please contact an investment representative.

7 The HK$288 commission applies for online trades between HK$0-1,999,999. For online trades HK$2,000,000 & over, 0.10% commission applies. Visit our Global Trading Commissions page for more details.

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