Privacy

Privacy Notice

 

Privacy Notice (PDF)
Privacy Code (PDF)
Privacy Officer
Privacy Choice

HSBC's Privacy Principles

HSBC Bank Canada is a subsidiary of HSBC Holdings plc which, together with its subsidiaries and affiliates, is one of the world’s largest banking and financial services organizations (the “HSBC Group”). The HSBC Group has adopted the following privacy principles:

  • HSBC will only collect information that it believes to be relevant and required to understand the customer’s financial needs and to conduct HSBC’s business.
  • HSBC will use customer information to provide customers with better customer services and products.
  • HSBC may pass customer information to other HSBC Group companies or agents, as permitted by law.
  • HSBC will not disclose customer information to any external organisation unless HSBC has customer consent or is required by law or has previously informed the customer.
  • HSBC may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies or HSBC’s regulators but HSBC will only do so under proper authority.
  • HSBC aims to keep customer information up-to-date.
  • HSBC maintains strict security systems designed to prevent unauthorised access to customer information by anyone, including HSBC staff.
  • All Group companies, or HSBC staff and all third parties with permitted access to customer information are specifically required to observe HSBC’s confidentiality obligations.

Your privacy

At HSBC, we respect your privacy and are committed to protecting your personal information. For the security of all of our customers, we have adopted our own Privacy Code which lists the ten principles of privacy observed by HSBC Bank Canada and its subsidiaries in Canada†, and is available on our website hsbc.ca or at your nearest HSBC branch. This notice answers common questions about the ways in which we collect, use and share your personal information. It explains your privacy choices and how you can access and change the personal information, which we have about you. For complete information, please consult our Privacy Code.

Your consent

We will not collect, use or disclose your personal information without your consent, except where required or permitted by law.

In order to provide you with products and services, it is necessary for us to be able to collect, use and disclose your personal information for certain clearly identified purposes. We obtain your consent for these purposes during the customer application process, at the time of collection or through other communications with you. We provide you with the ability to refuse or withdraw your consent to collection and use of your personal information for the purposes which are set out under "Your choices" at the end of this notice. If you refuse or withdraw your consent for these purposes, we will explain the consequences to you. Refusing or withdrawing your consent in other circumstances may make you ineligible to receive products and services from us. For example, if you refuse your consent to a credit check, we may not be able to offer you products for which credit worthiness is relevant. We must share your credit information with credit reporting agencies and other lenders in order to ensure the integrity of the credit approval process. As a result, you cannot withdraw your consent to this sharing of information, once you have a product or service with us for which credit worthiness is relevant.

About cookies

HSBC Bank Canada and its subsidiaries have websites which may use persistent cookies as a means of collecting non sensitive information on general website usage. These cookies are not designed to identify you personally and the information they gather is used only to guide improvements in navigation, enhance content and provide a means for us to ensure that our websites continue to meet site users' needs. In order to use our internet banking service, you must not disable your cookies. Our internet banking service requires session cookies to identify if a secured session has been established.
For information regarding cookies for promotional purpose, please refer to the Behavioral Advertising/Online Tracking section.

Frequently Asked Questions about cookies

What are cookies?

Do HSBC cookies contain my personal information?

Do cookies mean I could get cold calls or junk mail?

Can cookies pass on my personal information to others?

Do cookies compromise my security when I'm logged on to internet banking on our local website?

If I use a public computer, will someone be able to get my details from the cookies stored on the public computer?

Behavioral Advertising/Online Tracking

Information about your online activities on this and other websites (e.g. pages viewed), may be used by HSBC and third-parties (e.g. ad networks) to select an ad to display on this or other websites for a product, service, or offer that matches your interests. This advertising practice is called online behavioural advertising (OBA) or interest-based advertising. We allow you to exercise choice regarding the collection and use of information by third parties for online behavioural advertising purposes by going to these sites to opt-out: Network Advertising Initiative or Digital Advertising Alliance. Opting out means you will still receive online advertising but the advertising will not be tailored by the listed third-parties based on your online behaviour or usage.

If you wish to amend your cookie settings, please access the "Help" portion of your browser or contact your browser provider. Please note that in order to use our internet banking service, you must not disable your cookies. Our internet banking service requires session cookies to identify if a secured session has been established.

Answering your questions about privacy

What personal information do we need?

How is your personal information collected, used and disclosed?

Providing you with Products and Services

Meeting Compliance Obligations and Conducting Financial Crime Risk Management Activity

Where do you obtain personal information about me?

In what circumstances is personal information disclosed without consent?

How long do you keep personal information?

What safeguards do you have in place to keep personal information confidential?

Can I find out what information you have concerning me and who you have given it to?

If my personal information is inaccurate, can it be changed?

Recording of Telephone Calls

Telephone calls to and from HSBC may be recorded for quality assurance and as a record of the information exchanged.

Access to Information by Self-Regulatory Organizations

For HSBC Investment Funds (Canada) Inc. and HSBC Securities (Canada) Inc. (which includes the division of HSBC InvestDirect), the applicable self-regulatory organization may require access to personal information. These self-regulatory organizations may include the Investment Industry Regulatory Organization of Canada, the Mutual Fund Dealers Association of Canada, Bourse de Montreal Inc. and the Canadian Investor Protection Fund. They may access personal information of current and former clients, employees, agents, directors, officers, partners and others that has been collected or used by Regulatory Persons. Please refer to your product or service terms and conditions for more information.

What to do if you have a question, concern or complaint about privacy with HSBC

We are committed to setting the highest customer service standards in the financial services industry. We hope you will give us the opportunity to correct any situation that does not meet your expectations.

If you have a question, concern, or complaint about the way in which personal information is collected, used or disclosed by HSBC, please contact the Privacy Administrator found in each HSBC office.

Unresolved questions, concerns or complaints may be directed to the Privacy Officer of HSBC.

Receipt of your complaint will be acknowledged in writing or by telephone. Upon completion of a detailed investigation, the Privacy Officer will provide a written response. You may contact the Office of the Privacy Officer at the following:

The Office of the Privacy Officer
HSBC
3383 Gilmore Way
Burnaby, BC V5G 4S1
Telephone: 1-866-373-2738
Fax: 604-673-3209
Email: privacy_officer@hsbc.ca

At HSBC, we respect your privacy and are committed to safeguarding your personal information.

If you have any concerns about Privacy we want to know about them. Write, call, or visit. Keep in touch and let us know what's on your mind. We're always ready to help.

Your choices

We value your relationship and believe how you deal with us is your choice. By sharing your information within the HSBC Group of companies, we can provide you with all the financial services you may ever need to build and maintain your wealth. However, if you wish to limit how we use your information, you can:

  1. Visit your local HSBC branch or office
  2. Call us at 1-888-310-HSBC(4722)

This will allow you to express your preference that HSBC may not:

  • collect, use or share your personal information within the HSBC Group, to identify and inform you of products and services provided by the HSBC Group that may be of interest to you;
  • collect or use your personal information to promote the products and services of select third parties that may be of interest to you;
  • collect, use or share your SIN in order to ensure accuracy on credit checks, conduct Financial Crime Risk Management Activity, or for collections, internal audit, security, statistical, or record keeping purposes.

If you do refuse or withdraw your consent to any of the above uses of your personal information, it will not affect your eligibility for credit or other products or services.

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Issued by HSBC Bank Canada
In this notice, "HSBC" includes HSBC Bank Canada and its subsidiaries: HSBC Global Asset Management (Canada) Limited; HSBC Investment Funds (Canada) Inc.; HSBC Securities (Canada) Inc. (including HSBC InvestDirect); HSBC Trust Company (Canada); HSBC Mortgage Corporation (Canada); HSBC Loan Corporation (Canada); HSBC Insurance Agency (Canada) Inc.; HSBC Finance Mortgages Inc.; HSBC Retail Services Limited; HSBC Private Wealth Services (Canada) Inc.; and Household Trust Company.

HSBC Securities (Canada) Inc. is a member of the Canadian Investor Protection Fund. HSBC InvestDirect is a division of HSBC Securities (Canada) Inc.

††"HSBC Group" means all entities in which HSBC Holdings plc holds, directly or indirectly, a controlling interest.