How secure is your computer? Keeping your operating system, browser and security software up-to-date will protect you against threats from hackers, viruses and spyware.
Basic maintenance tips
Using security software
As well as protecting your computer, you should take steps to keep your personal information safe when you're banking, browsing and shopping online – and when you're using email and Instant Messenger.
Browsing and shopping online
Using a mobile phone or tablet computer is a very convenient way to bank. But make sure you apply what you know about staying safe online in the same way as the same threats are there.
Here are a few simple tips:
Keep your device safe
Use only trusted devices and software
General points to note
From skimming your card at an ATM to stealing your mail, there are lots of ways a criminal can get hold of your card details and personal information. So it's important you know how to stop them.
Choosing a PIN
Protecting your mail
Protecting your cards while you're travelling
Some hints to recognize fraud:
Here's how to spot the fake websites, phone scams and illicit offers in the post, and how to protect your card from being used fraudulently:
It's important to review the terms and conditions of every product and service you use. They contain information on the steps you need to take to prevent fraud including:
For more information about using Personal Internet Banking and Security, please view our Terms and Conditions.
1If you fail to do so, the bank is not responsible for any preventable loss.
2You agree to be liable for any losses except those that occur after you notify the bank that you suspect the Secret Code might be known or that any unauthorized use or fraud of an account or service may be occurring.
®MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered trademark of Apple in Canada.
Android and Google Play are trademarks of Google Inc.
We work with you to protect your account information. Under our Security Guarantee, we will fully reimburse you for unauthorized transactions conducted in your personal accounts through HSBC Personal Internet Banking or HSBC Mobile Banking if you have met your security responsibilities: Know Your Responsibilities.