Internet Banking, Online Banking | HSBC Canada

Ways to Bank



Banking around the clock

Convenient, fast and secure, our online banking allows you to access your account anytime, anywhere with Personal Internet Banking from HSBC.

You can even bank on the go with our free mobile app for the iPhone® or iPod touch®. Tablets and web-enabled smartphones can also access HSBC Personal Internet Banking through their website browser.

Benefits of Personal Internet Banking include:

  • Convenient – available anytime, anywhere
  • Fast – no trips to the branch, no line-ups, and you can actively manage your accounts in real time
  • Secure – HSBC maintains strict security standards to keep your information secure
  • Free – most online transactions are free or have lower fees than in-branch services1

Online banking is growing in popularity

Canadians are world leaders when it comes to using online and mobile banking, according to comScore, a global source for digital marketing intelligence. In 2011, Canada ranked as the top country for online banking, with almost 65% of Internet users going online each month to check their bank accounts. Convenience appears to be the primary motivation. Data from comScore shows that 60% of online banking customers in Canada use the Internet to pay bills instead of going into a bank.

Great reasons to bank online

One of the main reasons for the growing appeal of online banking is the ability to conveniently access many of the same services that used to be available only by visiting a branch or using the telephone.

At HSBC, most of the services you rely on in an HSBC branch are available online. You can:

  • View balances and account transaction history including HSBC Mutual Funds2, HSBC MasterCard®1 and foreign currency accounts
  • View e-Statements
  • Pay bills, including current, post-dated or recurring bill payments
  • Manage all of your global HSBC accounts online on one screen with Global View3, and instantly transfer money between them with Global Transfers3 — these unique international banking services allow you to manage your money freely and securely wherever you are in the world

Watch the Global View banking demo

  • Transfer funds to anyone, anywhere between your HSBC accounts and to third parties worldwide
  • Transfer CAD funds via INTERAC e-Transfer®2 to anyone in Canada using an email address or mobile phone number
  • Manage cheques, including stop payments and view images of cheques that have cleared from your account(s)
    Cheque Imaging
  • Order cheques online (HSBC Premier and HSBC Advance customers)
  • Instantly open or apply for accounts, including term deposits, GICs, TFSAs or select foreign currency accounts
  • Apply for loans or mortgages
  • Make loan payments
  • Contribute to your RRSP
  • Export monthly transactions to your expense management utility including financial tools such as Quicken®3 or Microsoft Money®4
  • Send and receive messages from our Internet Banking and HSBC MasterCard support teams
We are here to help you

Online Help – On every screen within Personal Internet Banking, our help function guides you through the screen with detailed information and helpful tips.
Send a secure mail message within Internet banking–Just go to the Send message function under Services. We'll respond to your message within two business days.
Call us – Our Internet Banking support representatives are always here to help you–we're only a phone call away. For English, French, Cantonese or Mandarin service:

  • Toll-free in Canada and US: 1-877-621-8811
  • Greater Vancouver: 604-216-8811

Register for Internet Banking

Life can be complicated. Banking online at HSBC isn't. Manage your finances in one place when and where you want at www.hsbc.ca/pib.

Quick Links

Internet Banking Demo
Security Device
Payroll Direct Deposit
Personal Internet Banking Terms & Conditions
Security Information
Cookie policy

1 The service charge per transaction depends on your account type. Please see the Personal Service Charge Brochure for details at www.hsbc.ca/servicecharge.

2 All HSBC Mutual Funds are offered through HSBC Investment Funds (Canada) Inc.

3 Global View and Global Transfers are not available in all countries and territories where HSBC Premier and HSBC Advance is offered. Certain services offered by members of HSBC in Canada may be restricted or unavailable if you move to another jurisdiction or are in another jurisdiction due to the local laws of that jurisdiction. HSBC Group may, however, be able to provide similar services through its members in that jurisdiction. A full list of available countries and a demo can be viewed online.

® iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

®1 MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.

®2 Trade-mark of Interac Inc. Used under license

®3 Quicken is a registered trademark of Intuit Inc.

®4 Microsoft Money is a registered trademark of Microsoft Corporation in Canada.

INTERAC e-Transfer now available

INTERAC e-Transfer® now available

Quick and secure online and mobile transfers

Find out more

® Trade-mark of Interac Inc. Used under license

Register today

Have your TelePIN ready. This is the PIN you use for Telephone Banking.

Should you require one, please contact us at 1-877-621-8811.

Register now

Enter the last 10 digits of your bank card and your three-digit TelePIN.

Already an Internet Banking user?

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Security Guarantee. We work with you to protect your account information. Under our Security Guarantee, we will fully reimburse you for unauthorized transactions conducted in your personal accounts through HSBC Personal Internet Banking or HSBC Mobile Banking if you have met your security responsibilities. Know Your Responsibilities

Cheque Imaging

Cheque Imaging Service offers customers a convenient, cost-effective method to view cheques that have cleared through your HSBC Canadian and U.S. dollar accounts domiciled in Canada.

Key Benefits and Features

  • Online cheque image viewing is available through our internet delivery channels
  • You can save, print, rotate and zoom in/out of the front and back of the image
  • Cheque images with the following details can be viewed using Adobe (PDF) Reader:
    - account number
    - value date
    - cheque number
    - amount
    - branch transit number
  • Cheques that have cleared your account during the last 100 days from the current date are available for online viewing, while those over 100 days from the current date can be requested and delivered to you by mail
  • Cheques presented for imaging must comply with CPA Standard 006