Contact Complaints Form

Complaint Form

At HSBC, we are committed to providing you with the best customer experience we can. If your recent experience did not meet your expectations, we encourage you to share your concerns by completing the form below. Please ensure your contact details are accurate in order for us to serve you better.

For security reasons, we recommend you do not include confidential information – such as account numbers and account details – or request for information specific to your account. If you want to include this information, please login to your Personal Internet Banking or HSBCnet and send us a secure message.

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The information you provide on this form will be forwarded to the HSBC division or company who can best answer your enquiry. Your information will be retained only to ensure that your request is answered and to monitor the quality of our service.