About Us | HSBC Canada

Resolving Your Complaints

Resolving Your Complaints

For complete details on how to file a complaint, please refer to our Resolving Your Complaints brochure:

English (PDF)
French (PDF)
Traditional Chinese (PDF)

Internal Review Steps

Step 1: Your HSBC Representative

Step 2: HSBC Customer Relations Office

Step 3: HSBC Commissioner of Complaints

Resolution through external complaint bodies

If you are not satisfied with the action taken by HSBC to resolve your concern, we encourage you to call or write to the relevant external independent body:

How did we do in 2017?

English (PDF)
French (PDF)

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