Report fraud

If you suspect that someone has used your account, card or personal details fraudulently, here are the numbers to call – and the steps you can take to minimize the impact on you and your credit record.


HSBC account fraud and lost or stolen cards

Be sure to notify the bank immediately if you suspect that you may be a victim of fraud or if there may be unauthorized activity on your accounts.

  • Personal Internet Banking customers, contact 1-877-621-8811
  • Business Internet Banking customers, contact 1-866-808-4722

If you become a victim, you should file a report with your local police and obtain a copy that you can reference and share with your creditors.

To help us act fast, please have your 10-digit Personal Banking Number (PBN) and TelePIN on hand – along with details of the transactions you don't recognize.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

 

HSBC credit card fraud

If your HSBC credit card has been lost or stolen – or you suspect that it has been used fraudulently – contact our 24-hour helpline immediately at 1-866-406-4722.

If you're an HSBC Premier customer, call 1-866-405-4722. We'll cancel your card, issue a replacement and investigate the suspected transactions.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes. For more information on credit card security visit our Credit Card Security Features.

 

Non-HSBC customers

Do you suspect that an HSBC account has been opened in your name? Is HSBC listed on your credit report when you haven't applied to us for credit? Have you received an email or phone call claiming to be from HSBC? If you see anything suspicious linked to our name, please call us at 1-877-621-8811.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

 

What to do if you're a victim of fraud

It's important to report fraud as soon as possible to limit the unauthorized transactions on your card or account – and to minimize the time it takes to correct your credit rating.

If you find out you've been a victim of fraud, you should take these steps immediately.

  • If you suspect any suspicious behaviour, please contact one of the credit bureaus below:

    • Equifax: 1-800-465-7166
    • Trans Union: 1-866-525-0262 / Quebec -1-877-713-3393
  • Close any accounts associated with the fraudulent activity.
  • Report the crime to the police.

 

Suspicious emails and letters

If you receive a suspicious email or letter, that claims to have been sent from HSBC, please forward it to info@hsbc.ca.

Alternatively, please call 1-866-233-3838 if you are a Premier customer.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

We work with you to protect your account information. Under our Security Guarantee, we will fully reimburse you for unauthorized transactions conducted in your personal accounts through HSBC Online Banking or HSBC Canada Mobile Banking if you have met your security responsibilities: Know Your Responsibilities.

Security Device

The HSBC Security Device provides an extra level of protection when you bank online to ensure that only you can access your HSBC accounts.

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