Updated April 3, 2020
Update on COVID-19 and how we’re here to help
To contribute to community efforts in limiting the spread of COVID-19, we’ve temporarily reduced opening hours at most of our branches. Please visit our branch locator for updated branch hours in your area.
We’re doing our part to safeguard everyone’s health and wellness. For now, we’ve made the decision to keep our branches open to serve you, but with reduced hours to help minimize social interaction. More vigilance means less chance of exposure, and that’s better for everyone. We will continue to support our branch employees throughout these changes. All of our employees are important to us, and we are committed to helping them through this challenging time.
In response to the rapidly-evolving COVID-19 outbreak, HSBC Bank Canada has announced a donation of $500,000 to assist the most vulnerable members of our communities to be shared across three organizations: Food Banks Canada, Breakfast Club of Canada and United Way.
We will work with all of our personal and small business customers who may be experiencing financial hardship. We have flexible solutions, including up to 6 months of payment deferral for mortgages and relief on other credit products as needed.
If you’ve been impacted by COVID-19 and would like to discuss financial relief options, please fill out our request form and we’ll contact you within 5-10 business days. We are experiencing a high volume of inquiries and appreciate your patience as it may take us longer to respond to your request.
Safe in-branch banking
Following guidelines from the Public Health Agency of Canada, please do your part to keep everyone safe by staying home if:
- You’ve travelled outside Canada within the last 14 days and haven’t self-isolated;
- You feel unwell, or may have come into contact with someone who is unwell;
- You’ve been in close contact with anyone who is suspected of having or has been diagnosed with COVID-19.
Instead, visit us online, use our mobile app, or give us a call.
We’re taking extra steps to keep everyone safe, including:
- Enhanced cleaning services to all our branches and deep-cleaning services where necessary, with increased attention to high-touch areas;
- Increased employee awareness on the need for good personal hygiene;
- Additional supplies throughout our work sites;
- Self-isolation requirements for employees who have been in affected locations, or exposed to affected individuals;
- Home-working and alternate site arrangements, and restricted travel.
Safe remote banking
We’re here to serve you 24/7 through HSBC’s Mobile app and Online banking, as well as Telephone banking (please accept our apologies – as you might expect, wait times are longer than usual).
Through Online and Mobile banking, you can:
- View account balances and transactions
- Send money using INTERAC e-Transfer®
- Pay bills
- Deposit cheques from our app
For any urgent matters, connect with us through Live Chat. Click 'Need help' to chat online weekdays, 8am-12am ET.
Managing your Wealth
With on the ground expertise in over 25 countries and territories, HSBC is closely monitoring markets and your investments to provide you with information and guidance. We hope this will help you make informed decisions for your investment portfolio. Reach out to your HSBC Mutual Fund Advisor1 or Investment Counselor2 today. Find up to date information about the markets by visiting our Investment Insights Centre.
Find a branch near you
Frequently Asked Questions (FAQs)
Q: How is HSBC protecting customers and employees from COVID-19?Expanded press enter to Collapse Collapsed press enter to Expand
Q: If you temporarily close any branches due to COVID-19, how will I know?Expanded press enter to Collapse Collapsed press enter to Expand
Q: I’m currently self-isolating and can’t get to a branch, can you help me?Expanded press enter to Collapse Collapsed press enter to Expand
Q: Where can I find information about travel insurance coverage related to my credit card?Expanded press enter to Collapse Collapsed press enter to Expand
Q: I don’t have Online or Mobile banking. How do I set it up?Expanded press enter to Collapse Collapsed press enter to Expand
Q: I’m experiencing financial difficulties because I’ve been impacted by COVID-19, what can I do?Expanded press enter to Collapse Collapsed press enter to Expand
Q: How is the risk of supplier failures being managed?Expanded press enter to Collapse Collapsed press enter to Expand
1 HSBC Investment Funds (Canada) Inc. (HIFC) is the principal distributor of the HSBC Mutual Funds and offers the HSBC Pooled Funds through the HSBC World Selection Portfolio service. HIFC is a subsidiary of HSBC Global Asset Management (Canada) Limited, and indirect subsidiary of HSBC Bank Canada, and provides its products and services in all provinces of Canada except Prince Edward Island.
2 HSBC Private Wealth Services (Canada) Inc. (HPWS) is a direct subsidiary of HSBC Bank Canada and provides services in all provinces of Canada except Prince Edward Island. The Private Investment Management service is a discretionary portfolio management service offered by HPWS. Under this discretionary service, assets of participating clients will be invested by HPWS or its delegated portfolio manager in securities, including but not limited to, stocks, bonds, pooled funds, mutual funds and derivatives.