Security Device Guides

Security Device Support Centre

Welcome to the next step in the evolution of online security.  The HSBC Security Device gives you an extra layer of protection for more sensitive online banking transactions — such as domestic and international wire transfers.

Everything you need to know about the HSBC Security Device is right here. You can learn how to activate your device, and how to log on using your device.

If you still have questions or need to solve a specific problem, the HSBC Security Device Troublshooting Guide has the answers you need.

Security Device Troubleshooting Guide

This guide is designed to help you solve problems with your HSBC Security Device. Find the message you are seeing on your device on one of the screens below and then click the (+) symbol for instructions.

 

NEW PIN

NEW PIN
 

You will need to create a new PIN for your HSBC Security Device.

Think of a PIN between 4 to 8 digits. Avoid using sequential or repeated numbers like 1234 or 1111.

Enter your PIN in your device, and then press the yellow button.

Note: If you make a mistake entering your PIN, you can use the button to delete the last digit you entered.

 

NEW PIN

PIN CONF
---

 

NEW PIN

NEW PIN CONF
HSBC

 

NEW PIN

FAIL PIN
   

 

NEW PIN

NEW PIN
not SAFE

 

PIN
---

 

HSBC
   

 

PIN
FAIL 1

 

PIN
FAIL 2

 

NEW PIN

PIN
FAIL 3

 

NEW PIN

LOCK PIN
4635135

 

NEW PIN

LOCK PIN
---

 

LOCK PIN
FAIL 1

 

LOCK PIN
FAIL 2

 

NEW PIN

LOCK PIN
FAIL 3

 

NEW PIN

LOCK PIN
FAIL 4

 

NEW PIN

LOCK NEW PIN
-

 

NEW PIN

LOCK PIN CONF
---

 

NEW PIN

LOCK
FAIL PIN

 

NEW PIN

LOCK NEW PIN
NOT SAFE

 

button
 

 

NEW PIN

bAtt2
 

 

NEW PIN

bAtt1
 

 

bAtt0
 

 

If you have any other questions regarding your Security Device, please contact us at 1-877-621-8811 or

Visit your local branch

If you need to send a domestic or international wire transfer online, you will need to order a Security Device.

To order an HSBC Security Device, call 1-877-621-8811 or visit your local branch.

If you transfer funds to another person’s HSBC account online, you will need to order a Security Device.

To order an HSBC Security Device, call 1-877-621-8811 or visit your local branch.

If you use Global Transfers, you will need to order a Security Device.

To order an HSBC Security Device, call 1-877-621-8811 or visit your local branch.

If you do bank-to-bank transfers online, you will need to order a Security Device.

To order an HSBC Security Device, call 1-877-621-8811 or visit your local branch.

If you plan to send a domestic or international wire transfer online, you will need to order a Security Device.

To order an HSBC Security Device, call 1-877-621-8811 or visit your local branch.

For use on the hsbcnet.com general pages