Free downloads

Get greater peace of mind when online with free-to-download software offering more secure web browsing and essential PC protection.

  • Trusteer Rapport download
    Lock down your browser with free Trusteer Rapport software to stop any malicious software from monitoring what you type.

Secure web browsing with Trusteer

Anti-virus software and firewalls provide valuable protection against online crime, but alone they don't always protect you. Especially as criminals are getting more and more sophisticated. Trusteer Rapport software from the security experts at Trusteer safeguards your HSBC Bank Canada Personal Internet Banking service by:

  • Locking down the connection between your Internet browser and HSBC
  • Checks that you've accessed a genuine HSBC website. If you haven't, it stops your data from going to a counterfeit web site

Rapport can be downloaded onto PCs and Macs.


Frequently asked questions

Will Rapport work on my computer?

Rapport works on the following systems and browsers:

  Operating System Browser (32-bit versions only)
PC users Windows XP (all editions)
Windows Vista (all editions)
Windows 7 (all editions)
Windows 8 (all editions)
Internet Explorer 6, 7, 8, 9
Internet Explorer 10 on Windows 7
 and 8 only
Firefox 21, 22, 23, 24
Google Chrome 27, 28, 29
Mac users OS X v10.4 Tiger (Intel only)
OS X v10.5 Leopard (Intel only)
OS X v10.6 Snow Leopard (Intel only)
Firefox 21, 22, 23, 24 (including
 64-bit version)
Safari 5.1 and 6.0 (including
 64-bit versions)

Can I use Rapport with screen reading software?

Do I still need antivirus software?

Which websites are protected?

How do I know I'm protected?

I think I've been a victim of online fraud. What do I do?

Will Rapport slow my computer down?

When I type characters from my keyboard they appear incorrectly on the screen. Why?

We work with you to protect your account information. Under our Security Guarantee, we will fully reimburse you for unauthorized transactions conducted in your personal accounts through HSBC Online Banking or HSBC Canada Mobile Banking if you have met your security responsibilities: Know Your Responsibilities.

Security Device

The HSBC Security Device provides an extra level of protection when you bank online to ensure that only you can access your HSBC accounts.

Learn more

Watch demo

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