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Thank you for choosing HSBC for your financial and wealth management needs. We are committed to providing you access to the solutions and services you need as conveniently as possible.

Making HSBC fully accessible to you

Many steps have already been taken to improve accessibility at HSBC including:

  • Barrier-free access at almost every HSBC branch and office across the country
  • Relay service is available at all HSBC call centres to enhance communication
  • Mandatory accessibility training for approximately 8,000 HSBC employees to ensure we always understand the needs of our customers

We have taken additional steps to ensure all HSBC Bank Canada websites adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 – Level AA of the World Wide Web Consortium (W3C). We have also developed printed marketing and informational materials that are available in alternative formats.

Most web browsers include functionality to let you change text size, background colors and other display settings. Click here to learn more.


We welcome your feedback

Our journey towards full accessibility is well under way and your feedback is a vital component of this process.

We are always looking for ways to improve. If we're doing something right in making HSBC more accessible, let us know so we can continue our actions. If we can do something better, let us know so we can change.

Share your accessibility insights

Personal Banking:

  • Call us toll-free at 1-888-310-4722
  • Visit an HSBC branch


Business Banking:

  • Call us toll-free at 1-866-808-4722


To contact a specific HSBC division, visit the Contact Us page.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.