Making HSBC fully accessible to you
Many steps have already been taken to improve accessibility at HSBC including:
- Barrier-free access at almost every HSBC branch and office across the country
- Relay service is available at all HSBC call centres to enhance communication
- Mandatory accessibility training for approximately 8,000 HSBC employees to ensure we always understand the needs of our customers
We have taken additional steps to ensure all HSBC Bank Canada websites adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 – Level AA of the World Wide Web Consortium (W3C). We have also developed printed marketing and informational materials that are available in alternative formats.
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We welcome your feedback
Our journey towards full accessibility is well under way and your feedback is a vital component of this process.
We are always looking for ways to improve. If we're doing something right in making HSBC more accessible, let us know so we can continue our actions. If we can do something better, let us know so we can change.
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