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Contact us

Whatever your question or concern, we're here to help. Our HSBC Canada customer service representatives are available to speak with you in English, French, Mandarin, or Cantonese.

We offer several options to chat with us online, here’s how to find the right one for you

Mobile Chat - the best option if you have the HSBC Canada Mobile Banking app

  • Available on iOS® and Android™ to HSBC Canada Mobile Banking app users
  • Using our app provides added security, and you can start a conversation with our agents without additional verification
  • Conversations that happen in the app can continue in Online banking, with access to the full chat history
  • Log on to the app, go to the Profile tab, and select “Chat with us”

Web Chat – if you don’t have the app and use your browser to do your banking

  • You may need to verify your identity with our agents when conversations involve account-specific information
  • Conversations that happen in Online banking can continue on the app, with access to the full chat history

Apple Business Chat® – for Apple® device users that don’t use the HSBC Canada Mobile Banking app

  • Available for Apple® devices only
  • You will need to verify your identity with our agents when conversations involve account-specific information
  • You can access chat history in the Apple Messages app and continue previous Apple Business Chat conversations

Get answers to common online banking questions

Visit our Online help & support page to get guidance for common support topics.

General Banking Enquiries

Call 1-888-310-4722

 

Mailing Address:

885 West Georgia Street

Vancouver, British Columbia

V6C 3E9

Online & Mobile banking

Call 1-877-621-8811

 

We've created helpful resources to guide you through some of the main features and functionality.

Lost or Stolen Cards

HSBC Bank card

Call 1-888-310-4722

 

HSBC Mastercard

Call 1-866-406-4722

 

HSBC Premier Mastercard

Call 1-866-405-4722

HSBC Premier Customers

HSBC Premier accounts

Canada & USA: 1-866-233-3838

Anywhere else in the world,

call collect: 1-604-216-8800

 

HSBC Premier Mastercard

Canada, USA, & Europe: 1-866-405-4722

Anywhere else in the world,

call collect: 1-905-415-4722

Business and Corporate Banking Customers

Call 1-866-808-4722

 

Monday to Friday

9:00 am to 8:00 pm EST

6:00 am to 5:00 pm PST

Small Business Banking Customers

Call 1-877-955-4722

 

Monday to Friday

9:00 am to 7:00 pm EST

6:00 am to 4:00 pm PST

® MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.

Data charges from your mobile service provider may apply.

Apple, Apple Business Chat, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

℠App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

™Android and Google Play are trademarks of Google Inc.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.