No need to notify us when traveling. 

We monitor suspicious transactions, no matter where you are in the world. 

Update your contact details through Online or Mobile banking, so we can reach you if necessary.

HSBC Mastercard Customer Care 
(General inquiries, lost or stolen cards)

Within Canada/USA: 1-866-406-4722
Anywhere else in the world, call collect: 1-905-415-4723

HSBC Rewards Customer Care 
(English, French, Cantonese and Mandarin)

Weekdays 9:00 am to 8:00 pm EST
Saturday 9:00 am to 5:00 pm EST

Premier line 1-866-611 HSBC (4722)
World Elite line 1-888-560 HSBC (4722)
All other cards line 1-866-688 HSBC (4722)

Card Activation
Anywhere within Canada/USA: 1-866-573 HSBC (4722)

Telephone Device for the Deaf (TTY)
1-866-525 HSBC (4722)

HSBC Mastercard Payment Address
P.O. Box 11749, Station Main
Montreal. QC H3C 6T4 

HSBC Mastercard Inquiries Address
P.O. Box 20, Station M
Montreal, QC
H1V 3L6

Global Investor Immigration Services ("GIIS")

General inquiries: 1-604-631-8089

HSBC Global Asset Management

For mutual fund related inquiries, please contact us at 1-800-830-8888

HSBC Investment Funds

For mutual fund related inquiries, please contact us at 1-800-830-8888.

HSBC Wealth Compass

For HSBC Wealth Compass-related inquiries, please contact us at 
1-877-801-4722 or visit wealthcompass.hsbc.ca

Outside of Canada, call toll-free from:

• Hong Kong: 800-96-7175
• Taiwan: 0080-112-6127 
• Singapore: 800-1011026
• Australia: 1-800-504-061
• UK: 0800-96-7712
• USA: 1-800-291-3888 

Call from anywhere else in the world:

• 1-604-525-4722