We offer several options to chat with us online, here’s how to find the right one for you
Mobile Chat - the best option if you have the HSBC Canada Mobile Banking app
- Available on iOS® and Android™ to HSBC Canada Mobile Banking app users
- Using our app provides added security, and you can start a conversation with our agents without additional verification
- Conversations that happen in the app can continue in Online banking, with access to the full chat history
- Log on to the app, go to the Profile tab, and select “Chat with us”
Web Chat – if you don’t have the app and use your browser to do your banking
- You may need to verify your identity with our agents when conversations involve account-specific information
- Conversations that happen in Online banking can continue on the app, with access to the full chat history
Apple Business Chat® – for Apple® device users that don’t use the HSBC Canada Mobile Banking app
- Available for Apple® devices only
- You will need to verify your identity with our agents when conversations involve account-specific information
- You can access chat history in the Apple Messages app and continue previous Apple Business Chat conversations
Get answers to common online banking questions
Visit our Online help & support page to get guidance for common support topics.
General Banking Enquiries
Online & Mobile banking
Call 1-877-621-8811
We've created helpful resources to guide you through some of the main features and functionality.
Lost or Stolen Cards
HSBC Bank card (Retail and Advance)
Canada & USA: 1-888-310-4722
Anywhere else in the world,
call collect: 1-604-525-4722
HSBC Bank card (Premier and Jade)
Canada & USA: 1-866-233-3838
Anywhere else in the world,
call collect: 1-604-525-4722
All Premier and Jade credit cards
Canada & USA: 1-866-405-4722
Anywhere else in the world,
call collect: 1-905-415-4722
All other HSBC credit cards
Canada & USA: 1-866-406-4722
Anywhere else in the world,
call collect: 1-647-788-2267
HSBC Premier Customers
HSBC Premier accounts
Canada & USA: 1-866-233-3838
Anywhere else in the world,
call collect: 1-604-216-8800
All Premier and Jade credit cards
Canada & USA: 1-866-405-4722
Anywhere else in the world,
call collect: 1-905-415-4722
Small Business Banking Customers
® MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.
Data charges from your mobile service provider may apply.
Apple, Apple Business Chat, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
℠App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
™Android and Google Play are trademarks of Google Inc.
± No Purchase Necessary. To participate in this Contest, you must have successfully connected to and interacted with an HSBC Contact Centre Agent/Chatbot using either the “Call us” or “Chat” feature within the HSBC Canada Mobile app. Limit (1) entry per person/base account during the Contest Period, regardless of how many times you’ve contacted an HSBC Contact Centre Agent/Chatbot. Click here for full rules and how to enter. There will be 15 Prizes available to be won, each consisting of $250.00 (CAD) that will be deposited into the winner’s Eligible Canadian dollar HSBC Bank Canada Savings or Chequing Account; OR credited into the winner’s Eligible Mastercard® account (applicable to HSBC Mastercard ONLY Customers). The Monthly Draws will be held on June 20, July 19 and August 12, 2022 in Montreal, QC. The odds of winning a prize depends on the total number of eligible Entries received during the Contest Period. Must be an existing HSBC customer with an eligible Canadian dollar HSBC Bank Canada Savings or Chequing Account; OR be an existing HSBC Mastercard customer. Entrant must be a resident of Canada and have reached the age of majority in their province/territory of residence. Correct answer to mathematical skill testing question required. Offer may be amended, extended or cancelled at the sole discretion of HSBC at any time without prior notice. Contest valid from May 16, 2022 until August 12, 2022 11:59 PM ET.