Top of main content

Contact us

Whatever your question or concern, we're here to help. Our HSBC Canada customer service representatives are available to speak with you in English, French, Mandarin, or Cantonese.

General Banking Enquiries

Call 1-888-310-4722


Mailing Address:

885 West Georgia Street

Vancouver, British Columbia

V6C 3E9

Online & Mobile banking

Call 1-877-621-8811


We've created helpful resources to guide you through some of the main features and functionality.

Lost or Stolen Cards

HSBC Bank card

Call 1-888-310-4722


HSBC Mastercard

Call 1-866-406-4722


HSBC Premier Mastercard

Call 1-866-405-4722

HSBC Premier Customers

HSBC Premier accounts

Canada & USA: 1-866-233-3838

Anywhere else in the world,

call collect: 1-604-216-8800


HSBC Premier Mastercard

Canada, USA, & Europe: 1-866-405-4722

Anywhere else in the world,

call collect: 1-905-415-4722

Business and Corporate Banking Customers

Call 1-866-808-4722


Monday to Friday

9:00 am to 8:00 pm EST

6:00 am to 5:00 pm PST

Small Business Banking Customers

Call 1-877-955-4722


Monday to Friday

9:00 am to 7:00 pm EST

6:00 am to 4:00 pm PST

® MasterCard is a registered trademark of MasterCard International Incorporated. Used pursuant to license.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.