Whatever your question or concern, we're here to help. Our FAQ section, or our Applications and Forms section may have the answers you need.

For general enquiries

Our telephone numbers and hours:

Toll-free: 1-800-760-1180
Local: 416-868-3898

(Our client service centres can assist you in English, French, Cantonese or Mandarin)

Monday to Thursday: open 24 hours
Friday: 12 am - 8 pm EST
Sunday: 6 pm - 12:00 am EST    

Our email address and fax numbers:

investdirect@hsbc.ca

Please note that emails you send to us are not encrypted. If you need to discuss confidential, personal, or account specific information, please call us using one of the numbers provided above.

Toll-free: 1-866-336-8471
Local: 416-644-8987

Mail us:

Toronto Office
HSBC InvestDirect
3381 Steeles Avenue East, Suite 300
Toronto, ON M2H 3S7

International Access Codes

Country Access code
Universal Toll-Free1
800-230-3809-8
China
10-800-140-0122
France
00-800-230-3809-8
Germany
00-800-230-3809-8
Hong Kong
001-800-230-3809-8
Taiwan
00-800-230-3809-8
UK
00-800-230-3809-8

International Access Codes

Country Universal Toll-Free1
Access code 800-230-3809-8
Country China
Access code 10-800-140-0122
Country France
Access code 00-800-230-3809-8
Country Germany
Access code 00-800-230-3809-8
Country Hong Kong
Access code 001-800-230-3809-8
Country Taiwan
Access code 00-800-230-3809-8
Country UK
Access code 00-800-230-3809-8

Trade earlier, trade later – with before and after hours trading at HSBC InvestDirect.2

Offering you more flexibility and the ability to respond to market changes outside of regular market hours.

Available markets

Before-market hours:
US Exchanges: 8:00 – 9:15 am EST

After-market hours:
TSX: 4:15 – 5:00 pm EST
NYSE: 4:00 – 5:00 pm EST
Nasdaq: 4:00 – 5:00 pm EST

 

How to file a complaint:

If you have a complaint against HSBC InvestDirect, then please refer to the Resolving Your Complaints brochure for information on how to file a complaint, as well as a summary of the steps we will take in handling your complaint.

The Investment Industry Regulatory Organization of Canada’s ("IIROC") brochures Making a Complaint: A Guide for Investors (Part 1 of 2) and How Can I Get My Money Back? A Guide for Investors (Part 2 of 2) outline the dispute resolution options available to clients of IIROC members.

Note: While some of the US exchanges have the extended hours until 8:00 pm EST, orders will only be accepted and executed until 5:00 pm EST.

1 Some fees may be charged by your local service providers.

2 HSBC InvestDirect is a division of HSBC Securities (Canada) Inc., a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada. HSBC Securities (Canada) Inc. is a member of the Canadian Investor Protection Fund.

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