Internet browser support
Microsoft Internet Explorer 11 +, Chrome v35 , Firefox v27, Safari v9
To ensure that current security and browser performance patches are in place, users of Microsoft Internet Explorer with a version below this are encouraged to upgrade their browsers by downloading a new release from www.microsoft.com, www.mozilla.org
HSBC InvestDirect treats the security and privacy of your online investment account with the highest priority. For your own security, we require all clients to have a 128 BIT encryption certificate within their Internet Explorer browser. You are also encouraged to remain current with browser enhancements and security patches as they become available on www.microsoft.com, www.mozilla.org
Internet and system reliability
HSBC InvestDirect strives to offer its clients an online trading system that is reliable, secure and capable of meeting their investment needs. From time to time, however, unscheduled outages may occur. These can happen for a variety of reasons including system problems and slowdowns at HSBC InvestDirect, your Internet Service Provider (e.g. Bell Canada, Rogers, etc.) or HSBC InvestDirect's third party providers of market data, research and back office functions.
The process of ensuring the reliability and accessibility of our systems does require regularly scheduled maintenance time. The scheduled maintenance window that has been established is Saturday mornings between 6am and 7am EST.
However, there may be some instances whereby maintenance may fall outside the scheduled maintenance window.
Availability of order entry for new orders, changed orders and cancellations
Please be aware that HSBC InvestDirect's back office provider (ISM) has specific windows during which the entry of new orders as well as the changing or canceling of existing orders is unavailable. During these times, order entry will be unavailable online. These times are identified below:
Monday through Saturday 04:00 - 06:00 EST
Sunday 01:00 - 05:00 EST
1 HSBC InvestDirect is a division of HSBC Securities (Canada) Inc., a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada. HSBC Securities (Canada) Inc. is a member of the Canadian Investor Protection Fund.