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Concierge and lifestyle benefits from HSBC Jade

This elevated service brings you personalized service, priority access and exclusive privileges.
Exclusive lifestyle benefits with outstanding quality and luxury

Wealth is more than just finances. With Jade you get access to a unique lifestyle program, benefits and experiences. All with outstanding quality and luxury.


Follow your passions by creating your own meaningful experiences with the Jade Concierge service that helps you make the most of your lifestyle benefits.

Jade Concierge service powered by Ten1

End-to-end concierge services

Ten Lifestyle Group

As a Jade client you have complimentary access to Ten, the personal lifestyle concierge service. Their team are on hand to meet your needs, understand your priorities and are able to unlock a global network of exclusive privileges and benefits that aim to add value to your life.

We’ve partnered with Ten Lifestyle Group to ensure that your dining, travel and entertainment experiences are effortless and extraordinary.

You’ll get full access to Ten’s exclusive and unique Digital Concierge Platform that empowers you to make bookings yourself, or take advantage of Ten’s team of expert Lifestyle Managers, available 24/7 to assist with any requests.

Dedicated personal service

  • Inspired Travel
    Assistance with all travel needs in Canada and around the world. From exclusive offers at top restaurants, golf courses, spas, hotels, galleries, shops, to booking flights, hotels, lounge access, car rentals and more.
  • Creative & Lifestyle Needs
    Assistance with personalizing and planning your adventures from finding the perfect gift for your special someone, to booking a personal shopping experience, planning a special occasion, and exclusive benefits and savings with leading luxury brands.
  • World Class Dining
    Enjoy priority access to the world’s most sought-after restaurants, even at short notice. You’ll also get restaurant recommendations and priority seating.
  • Activities, tours, and home services
    Assistance reserving and booking spa services and retreats, guided tours, music or language classes, attractions / museums, sports and leisure activities. Plus, assistance with home services including dry cleaning, nanny services, housekeeping, and other family-related requests.
  • Entertainment Reservations & Event Tickets
    Jade clients get assistance finding the best seats, either at face-value or secondary market pricing, through Ten’s trusted supplier network for concerts, sporting events, theatre, and more.
  • Inside Intelligence
    Ten’s lifestyle experts keep you up-to-date on travel, dining and entertainment trends – delivering information on emerging destinations, restaurant openings, and entertainment news to your inbox along with offers from our luxury partners and the latest from Jade’s exclusive benefits program.

Become a concierge member

Enjoy all the benefits from our lifestyle partners by registering to the HSBC Jade concierge service.

Get started

Register for Jade Concierge

Have your HSBC Jade ID ready to complete the activation, available on the back of your HSBC Jade Debit Card. 

After you register you’ll automatically receive an activation link within 24 hours via email to access the Digital Concierge Platform.


By phone

Discover our lifestyle partners2

Personalized preventive medical services for Canadians

Medisys Preventive Health

Taking care of your health is a year-round investment. Most provincial health plans no longer cover your annual physical and even if still does, you only get to spend a few minutes with your physician.

Medisys gives you an all-encompassing preventive health solution that’s personalized, professional, convenient and tailored to fit into your busy lifestyle.

With their Medisys365 program you’ll combine a Preventive Health Assessment with Medisys On-Demand, a virtual platform that’s available 24/7, 365 days a year that lets you text and video chat with Canadian clinicians to answer your questions or concerns.

As part of your preventive health plan, you’ll meet with a registered dietician for a Nutritional Assessment to help you meet your lifestyle goals – eat healthier, run a marathon, manage diabetes, and more.

With Medisys, Jade members can proactively detect and manage health issues before they become serious all while enjoying exclusive discounts on some services, helping you live a fuller, healthier, and more productive life. 

Medisys exclusive benefits

  • Medisys365
    Professional medical support when you need it – text, video, in-person
  • Preventive Health Assessment
    An annual, extensive, multi-disciplinary panel of tests to properly assess your current state of health
  • Medisys On-Demand App
    True on‐demand primary care – open the app, hit ‘start a consult’ and within seconds you’ll be connected to a clinician
  • Copeman LifePlus Program
    Additional health assessment and prevention plan that includes a primary physician, a registered dietitian, a kinesiologist, and family health nurse
  • Follow up and post-visit communications
    After your assessment you can expect comprehensive follow-up including a detailed summary of your test results, historical results, personalized recommendations and your medical profile through CAREBOOK™, in-person or phone call follow-up with your physician, and referrals if needed
  • Nutritional Assessments
    Meet with a registered dietitian to evaluate your eating habits and get personal recommendations for improvements or ways to achieve your health and nutrition goals

The world’s finest small independent hotels

Small Luxury Hotels of the WorldTM

Spread out in a palatial 17th century mansion, get inspired at a cutting-edge design hotel, or escape into barefoot bliss on a desert island.

Choose from a carefully selected portfolio of some of the world's finest small independent hotels curated by the award-winning Small Luxury Hotels of the World(SLH).

With over 500 hotels in more than 80 countries, SLH provides exceptional diversity and exclusivity in the hotels and experiences that they offer. Thousands of hotels apply each year hoping to join SLH, but only 5% make the cut.

Jade members can find the most up to date experiences around the globe offered by SLH by contacting Ten2 at 1-833-216-5986.

Small Luxury Hotels exclusive benefits

  • Complimentary breakfast
    Complimentary breakfast for two
  • Upgrade your room
    When available, you can upgrade your room at check-in
  • Check in earlier, check out later
    Early check-in at noon and late check-out at 3pm, when available at time of booking
  • Exclusive rates
    Access to Member exclusive rates
  • 3 nights for the price of 2
    3 for 2 exclusive offer access – three nights for the price of two at selected properties when you book a two-night stay
  • Birthday gift
    Get rewarded on your birthday with a special gift

21st century luxury with oriental charm

Mandarin Oriental Hotel Group

Whether you’re travelling for business or for pleasure, Mandarin Oriental’s collection of luxurious hotels – located in the world’s most prestigious destinations – offer you a truly unique experience.

For more than 50 years, Mandarin Oriental has been delighting guests with the comfort and tranquility of home combined with acclaimed amenities and legendary service.

With daily pampering, holistic spas, and a distinctive aesthetic it’s easy to see why Mandarin Oriental hotels boast a number of celebrity fans.

Mandarin Oriental exclusive benefits

  • VIP status
    VIP Status plus confirmed upgrade at time of booking, if available
  • $100 USD for use on dining or spa services
    USD $100 credit for use on dining or spa services (once per stay)
  • Complimentary internet access
  • Continental breakfast
    Daily continental breakfast for two
  • Suite booking credit up to $50
    Additional USD $50 credit for suite bookings (once per stay)
  • Welcome amenities
    Welcome amenities inspired by the destination

Britain’s oldest wine and spirit merchant

Berry Bros. & Rudd

Since 1698, Berry Bros. & Rudd has traded from the same shop on St. James’ Street earning three centuries of experience, two Royal Warrants, and a world-class reputation.

Their world renowned team includes fine wine advisors and 7 Master of Wines who share trusted advice and provide an holistic experience where you can buy, store, trade, learn or simply enjoy wine in one of their historic and inspiring locations in London or Hong Kong.

Whether you are looking for the everyday, expanding your repertoire or investing in a cellar, Britain's oldest wine and spirits merchant offers a range of exceptional wines and spirits with individual and expert advice on every bottle.

Berry Bros. & Rudd’s exclusive benefits

  • Dedicated advisor
    A dedicated Jade advisor providing expert advice and assistance to Jade clients globally
  • Wine discounts
    A discount across Berry Bros. & Rudd’s 50-Strong ‘Own Selection’ range of wines
  • Cellar Plan membership
    An incentivized Cellar Plan membership which includes a welcome case of wine curated exclusively for Jade clients
  • Berry Bros. & Rudd’s bi-annual publication
    Complimentary digital copy of Berry Bros. & Rudd’s bi-annual publication
  • Free delivery
    Free UK standard delivery to your door and discounts on international deliveries
  • Pre-sale access
    Priority access to selected wines before offered to the wider market

The ultimate in VIP travel and adventure

Abercrombie & Kent

Since 1962, Abercrombie & Kent (A&K) has been connecting world wanderers to the world’s greatest destinations with luxury tailor made travel and escorted tours led by handpicked guides with firsthand experience.

With over 55 offices worldwide and over 3,000 employees, A&K can take you to 100 countries with signature experiences, custom journeys for you and your family, and travel options that include small groups, private jets, and expedition cruises.

As a pioneer in luxury travel, A&K is an award-winning travel service with a reputation that allows you private and sometimes exclusive access to museums, archaeological sites and cultural attractions around the world.

Their expertise is more than just luxury – you’ll experience culture, wildlife, history, and authenticity with an insider’s perspective.

Abercrombie & Kent exclusive benefits

  • The best travel expertise
  • The Ultimate in VIP travel
    With Jade members enjoying Silver VIP Status
  • Complimentary Signature Experience
    Valued up to $1,000 per person, or a spa credit of $500 per person
  • Complimentary coffee table book
    Complimentary copy of Safari: A Memoir of a Worldwide Travel Pioneer from A&K founder, Geoffrey Kent
  • Exclusive Events
    Exclusive HSBC Jade events throughout the year in the UK, France, Asia, and other locations
  • Travel news & updates
    A&K content created just for Jade members to stay up to date on the latest travel opportunities

The finest homes in the best destinations


Since 2009, onefinestay has offered luxury rentals in private homes, villas, and apartments around the world in over 200 destinations.

Your high-end accommodations are handpicked and personally visited and vetted by onefinestay before being added to their roster. Their standards are so high that only 1 in 10 make the cut .

Tailor your stay with the help of Travel Advisors who’ll help you find the right place that fits your taste. You can add extra services and experiences when you book and their Guest Services team is available 24/7 for anything you need while you’re away.

onefinestay exclusive benefits

  • Carefully curated homes
    Redefining hospitality with individualized stays and services in carefully curated homes with space, character and comfort
  • Over 10,000 homes to choose from
    5,000 beach homes, 1,000 countryside homes, 1,000 mountain homes, and 3,000 city homes to choose from
  • Over 200 destinations around the world
    Destinations in Asia, the Caribbean, Central America, Europe, the Middle East and Africa, North America, and Oceania
  • Concierge credit for Jade members
    As an HSBC Jade client, tailor your stay with an exclusive concierge credit based on the value of your stay
  • Concierge services in all destinations
    The onefinestay team will source everything from pre-stocking your fridge, daily maid services to luxury chauffeur transfers or even in-stay private chef experiences
  • Hotel service with exacting standards
    Expect a friendly face to meet you when you arrive, beds made with pristine sheets, towels and toiletries taken care of, freedom to create your own experience, and 24/7 service available when you need it

All-inclusive cruise vacations

Regent Seven Seas Cruises

With every detail taken care of, you can have it all with Regent Seven Seas Cruises all-inclusive cruise vacations.

Everything is included to give you the most uncompromised experience – return flights and transfers*, unlimited shore excursions, all fine dining and unlimited beverages, unlimited Wi-Fi, pre-paid gratuities, and more.

You can travel to the best destinations in over 450 ports on luxurious all-suite ships with an enviable staff-to-guest ratio.

The luxury Regent experience was chosen as the world’s top-rated cruise line six times by the readers of Conde Nast Traveler and Travel + Leisure magazine. Their exceptional service begins before you even step aboard with planning help from your Personal Vacation Consultant.

Regent Seven Seas Cruises exclusive benefits

  • $350 credit to spend on board credit
    Exclusive HSBC Jade events throughout the year in the UK, France, Asia, and other locations
  • $500 credit when booking top suites
    Enjoy a $500 USD credit per booking to spend on board when you booking Penthouse Suites or above
  • Guerlain gift set with every booking
    Receive a stunning 'Eau Imperiale' Guerlain gift set with every booking, an elegantly boxed collection of toiletries from this decadent, French classic
  • No lines and no waiting
    Intimate, luxurious ships feature no more than 375 suites which means you get stellar service, no lines, and no waiting
  • Access the world’s most intimate ports
    Voyages to more than 450 destinations around the world, aboard perfectly-sized ships that can access the world's most intimate ports that larger vessels cannot reach
  • Unlimited shore excursions
    Free unlimited shore excursions let you indulge in any interest from history and ancestry at UNESCO World Heritage Sites, local tours, gourmet explorer tours, wellness tours, bespoke travel arrangements, and overnight stays in-port

Learn more about HSBC Jade

Are you an existing HSBC Premier3 customer?

Speak to your Private Client Relationship Manager about your eligibility to unlock Jade.

Call us:


Are you interested in joining?

Apply for HSBC Premier to unlock the opportunity to join Jade.

Call us:




HSBC Jade Terms and Conditions

* Guests departing from US, Canada, UK, Germany, Austria or Switzerland enjoy flights and transfers included in the fare.
Jade clients will enter into a direct agreement with Ten Lifestyle Group PLC under which Ten Lifestyle Group PLC and its affiliates will deliver the lifestyle service available under the Jade Concierge Service. HSBC will not be a party to that agreement and will not be responsible for the delivery of the lifestyle services.

2 “Your Global Partners”, “Global Partners”, “Partners”, “Partner” refers to entities that provide Jade benefits but are not members of the HSBC group of companies. All benefits offered by a Partner are subject to the Partner’s terms and conditions and may be subject to change by the Partner. Full details about the Partners are available on HSBC Jade.

3 HSBC Premier requires you to have an active HSBC Premier chequing account, and maintain combined personal deposits and investments with HSBC Bank Canada and its subsidiaries of $100,000 or greater, hold a personal HSBC Bank Canada residential mortgage with original amount of $500,000 or greater, or have income deposits of $6,500 within a calendar month plus confirmation of $100,000 or more in assets under management in Canada. Some exclusions apply. A monthly fee will be charged if you do not meet at least one of the eligibility criteria above. For full details regarding eligibility and any fees which may apply please refer to the Personal Service Charges/Statement of Disclosure available at any HSBC Bank Canada branch or online at

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