At HSBC, we're constantly working to make your banking experience better. Now it's even easier to do most of your banking securely right from your compatible phone or tablet.
Fraud Prevention: It’s important to arm yourself with awareness and the right information to help protect yourself and others from digital fraud. Register for Autodeposit to safely and securely receive INTERAC e-Transfer® transactions. Learn how.
Get the App and register for Mobile Banking
Download the HSBC Canada Mobile Banking app from the App Store or Google Play, and then log on with your Online Banking username and your Digital Security Device password. You can also log on with face/fingerprint ID on a supported mobile device.
Not registered for digital banking yet? You can register on the HSBC Canada app, and get full access to your accounts – in both mobile banking and on hsbc.ca.
Step 1 – Call us
Step 2 – Register for Mobile Banking
Step 3 – Activate a Digital Security Device
Mobile banking features
View account balances
You can now see all your account balances and transaction history. This includes your Canadian accounts as well as your eligible global accounts.
Convenient way to pay your bills
It's easier to pay your bills on the go at anytime. Tap into the HSBC Canada Mobile Banking app, select the bill you want to pay, chose the account from where you want to pay the bill, and it's done.
Transfer money easily
You can do secure INTERAC e-Transfer® at any time. It's quick and simple to pay your share of dinner or transfer money to a loved one. You can also easily transfer funds between your accounts.
View your latest HSBC Mastercard transactions
See your Mastercard transactions as they happen, before they are posted. Access your statements and transactions list from the past 7 years.
Have questions? Meet MOBA, our virtual assistant
Available 24/7, connect with us faster using our new chat feature. Best of all, you can chat with MOBA in English, French and Simplified or Traditional Chinese!
Call us using the app* and save time on identifying yourself
You’ll now be informed of the estimated wait time; plus you can:
- request a call back during longer wait times, and
- directly reach the department of your choice
Manage your account on the go
Use the app anywhere, anytime, to update your phone number, address and email, or to review important documents, like tax slips and e-advice.
- Mobile cheque deposit
- Access with biometrics (Face/Touch ID or Fingerprint ID)
- Digital security device
- Add a new bill payee
Enjoy the convenience of depositing your on the go at anytime. Follow the simple steps below.
- Log on to the HSBC Canada Mobile Banking app, select "Move Money", and click “Deposit cheque”.
- Select the account you wish to deposit the cheque to.
- Enter the amount of the cheque.
- Take a photo of the front of the cheque and then the back of the cheque.
- Finally, review your deposit details and then select "Continue."
Mobile cheque deposit
Access with biometrics (Face/Touch ID or Fingerprint ID)
Digital security device
Add a new bill payee
*If you're outside Canada or the US, please call the number on the back of your debit card, or go to hsbc.ca/contact-us.
®Trade-mark of Interac Inc. Used under license.
± No Purchase Necessary. To participate in this Contest, you must have successfully connected to and interacted with an HSBC Contact Centre Agent/Chatbot using either the “Call us” or “Chat” feature within the HSBC Canada Mobile app. Limit (1) entry per person/base account during the Contest Period, regardless of how many times you’ve contacted an HSBC Contact Centre Agent/Chatbot. Click here for full rules and how to enter. There will be 15 Prizes available to be won, each consisting of $250.00 (CAD) that will be deposited into the winner’s Eligible Canadian dollar HSBC Bank Canada Savings or Chequing Account; OR credited into the winner’s Eligible Mastercard® account (applicable to HSBC Mastercard ONLY Customers). The Monthly Draws will be held on June 20, July 19 and August 12, 2022 in Montreal, QC. The odds of winning a prize depends on the total number of eligible Entries received during the Contest Period. Must be an existing HSBC customer with an eligible Canadian dollar HSBC Bank Canada Savings or Chequing Account; OR be an existing HSBC Mastercard customer. Entrant must be a resident of Canada and have reached the age of majority in their province/territory of residence. Correct answer to mathematical skill testing question required. Offer may be amended, extended or cancelled at the sole discretion of HSBC at any time without prior notice. Contest valid from May 16, 2022 until August 12, 2022 11:59 PM ET.