Mobile Banking

At HSBC, we're constantly working to make your banking experience better. Now it's even easier to do most of your banking securely right from your compatible phone or tablet.

Helpful links

Fraud Prevention: It’s important to arm yourself with awareness and the right information to help protect yourself and others from digital fraud. Register for Autodeposit to safely and securely receive INTERAC e-Transfer® transactions. Learn how.

Get the App and register for Mobile Banking

Download the HSBC Canada Mobile Banking app from the App Store or Google Play, and then log on with your Online Banking username and your Digital Security Device password. You can also log on with face/fingerprint ID on a supported mobile device.

Not registered for digital banking yet? You can register on the HSBC Canada app, and get full access to your accounts – in both mobile banking and on hsbc.ca.

a) Call 1-888-310-4722 or the number on the back of your bank card.

b) Let us know if your email or mobile number has changed.

c) Take note of the registration numbers we give you.

Follow the steps: enter your registration numbers, create your username and password, and select a security device.

For detailed help, see the Mobile Banking Registration guide.

Once you’ve registered for digital banking, activate a security device so you can access every feature available in Mobile and Online Banking.

A security device adds an extra layer of protection to your account and reduces the risk fraudulent use of your banking details. Find out more on the Digital Security Device and how to activate one.

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Download the HSBC Canada app from the App Store

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Download the HSBC Canada app from Google play

Mobile banking features

View account balances

You can now see all your account balances and transaction history. This includes your Canadian accounts as well as your eligible global accounts.
Convenient way to pay your bills

It's easier to pay your bills on the go at anytime. Tap into the HSBC Canada Mobile Banking app, select the bill you want to pay, chose the account from where you want to pay the bill, and it's done.
Transfer money easily

You can do secure INTERAC e-Transfer® at any time. It's quick and simple to pay your share of dinner or transfer money to a loved one. You can also easily transfer funds between your accounts.
Trade on the go with HSBC InvestDirect^†

Now you can make real-time decisions while on the go. Whether it’s monitoring your portfolio during your morning walks or investing in ETFs in the elevator, you now have the freedom to manage your investments no matter where you are.

View your latest HSBC Mastercard transactions

See your Mastercard transactions as they happen, before they are posted. Access your statements and transactions list from the past 7 years.
Have questions? Meet MOBA, our virtual assistant

Available 24/7, connect with us faster using our new chat feature. Best of all, you can chat with MOBA in English, French and Simplified or Traditional Chinese!
Call us using the app^*and save time on identifying yourself

You’ll now be informed of the estimated wait time; plus you can:

- request a call back during longer wait times, and

- directly reach the department of your choice
Manage your account on the go

Use the app anywhere, anytime, to update your phone number, address and email, or to review important documents, like tax slips and e-advice.

Quick Guides

Enjoy the convenience of depositing your on the go at anytime. Follow the simple steps below.

Log on to the HSBC Canada Mobile Banking app, select "Move Money", and click “Deposit cheque”.
Select the account you wish to deposit the cheque to.
Enter the amount of the cheque.
Take a photo of the front of the cheque and then the back of the cheque.
Finally, review your deposit details and then select "Continue."

Enjoy the convenience of depositing your on the go at anytime. Follow the simple steps below.

Log on to the HSBC Canada Mobile Banking app, select "Move Money", and click “Deposit cheque”.
Select the account you wish to deposit the cheque to.
Enter the amount of the cheque.
Take a photo of the front of the cheque and then the back of the cheque.
Finally, review your deposit details and then select "Continue."

Now you can have banking at your fingertips and better security with Face/Touch ID or Fingerprint ID. Simply use your fingerprint on a supported Android or iOS device to log on to the HSBC Canada Mobile Banking app. You can also use Face ID on a supported iOS device.

1. In your mobile phone settings make sure you've registered your fingerprint or have Face/Touch ID Enabled (to use any biometrics authentication, a Digital Security Device must first be activated).

2. Now open the HSBC Mobile Canada Mobile Banking app and enable Face/Touch ID or Fingerprint ID from the Profile menu > Security.

3. Follow the on-screen instructions.

4. Scan your fingerprint/face for verification.

The Digital security device provides an extra level of protection for certain types of online banking transactions. You can access it directly from your HSBC Canada Mobile Banking app.

How to move from a Physical to Digital Security Device

Open the HSBC Canada Mobile Banking app. Enter your username and log on with the security code from the Physical Security Device.
Click 'Activate Digital Security Device' from the Profile menu → Security.
Select the method to receive your activation code and follow the instructions on-screen.
Enter the activation code.
Create a valid password for your Digital Security Device.

Never had a Physical or Digital Security Device before?

Just follow these simple steps to activate your Digital Security Device

Open the HSBC Canada Mobile Banking app. Enter your username and log on using your online banking password.
Select 'Activate now' at the 'Digital Security Device activation' pop-up.
OR click 'Activate Digital Security Device' from the Profile menu → Security.
Select the method to receive your validation code.
Enter the validation code.
Next, select the method to receive your activation code.
Enter the activation code.
Create a valid password for your Digital Security Device.
Note: For your convenience, the Security Code can be generated without having to log on to the app.

Add a new bill payee

Choose “Move Money”
Select “Pay bill”
Choose the account you want to send the money from
Select “To”
Select “Add new payee”
Choose your payee from the list
Input the amount you want to send
Add a message and choose when you want to send the money (optional)
Select “Continue” and then “Confirm”

^*If you're outside Canada or the US, please call the number on the back of your debit card, or go to hsbc.ca/contact-us.

®Trade-mark of Interac Inc. Used under license.

^† HSBC InvestDirect is a division of HSBC Securities (Canada) Inc., a wholly owned subsidiary of, but separate entity from, HSBC Bank Canada. HSBC Securities (Canada) Inc. is a Member of the Canadian Investor Protection Fund. HSBC InvestDirect does not provide investment advice or recommendations regarding any investment decisions or securities transactions.

Enjoy the convenience of mobile banking

Mobile Banking

Helpful links

Get the App and register for Mobile Banking

Step 1 – Call us

Step 2 – Register for Mobile Banking

Step 3 – Activate a Digital Security Device

Mobile banking features

Quick Guides

How to move from a Physical to Digital Security Device

Never had a Physical or Digital Security Device before?

Mobile cheque deposit

Access with biometrics (Face/Touch ID or Fingerprint ID)

Digital security device

Add a new bill payee

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