Keep track of what’s happening with your accounts
Subscribe to account alerts and we’ll send you a text message if something changes with your bank accounts.
You choose the alerts you want to receive and the accounts you want to hear about.
Subscribe to Account alerts today.
Bank account alerts
Set up these types of alerts:
Account balance goes over a pre-set amount
Account balance falls below a pre-set amount
Money has been paid into your account
Money has been debited from your account
Term deposit or GIC is about to mature
As an HSBC digital banking customer, you may receive emails or text messages related to:
Online banking registration
Password or security questions
Security Device activation or PIN / passcode reset
For more information, text ‘INFO’, or ‘HELP’ to 24722
Automatic account alerts coming at the end of June 2022
At the end of June 2022, you’ll start receiving automatic text message alerts on your mobile phone if your account balance or available credit falls below $100 CAD (or equivalent currency amount). This won’t affect any existing alerts you’ve set up before June.
Account alerts are designed to help you keep track of your money and fees, and to avoid potential interruptions in the use of your accounts.
Why will I be getting automatic alerts?
- The Government of Canada has enhanced its framework for financial consumer protection. All banks in Canada, including HSBC, will be required to provide this alert service in June 2022.
- At the end of June, you’ll be automatically enrolled to receive alerts when the available balance on your bank accounts falls below $100, and when the available credit on your line of credit or your credit card falls below $100.
- Any existing alerts you’ve set up before June won’t be affected.
- If we don't have your Canadian mobile number, you won’t receive these alerts.
- You will be able to turn off all alerts by texting back “STOP”.
Which accounts will I be getting automatic alerts for?
- You’ll be getting alerts for each of your chequing and savings accounts, lines of credit and credit cards. This includes accounts on which you have not previously set up alerts.
- If you’ve already set up alerts for any of these accounts before June, you’ll continue getting them.
See Account alerts FAQs.
Beware of fraud
We will never send you unsolicited text messages or emails asking for confidential information, such as your password, PIN, security device codes, credit card, or account numbers. We will never ask you to validate or restore your account access through email or pop-up windows.