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Account alerts

Receive text messages that will help you stay on top of your account activity.

Keep track of what’s happening with your accounts

Account alerts allow you to stay on top of your account activity. We’ll send you a text message when something changes with your bank accounts and credit cards. 

Bank account alerts

Types of alerts:

  • Account balance goes over a pre-set amount

  • Account balance falls below a pre-set amount

  • Money has been paid into your account

  • Money has been debited from your account

  • Available credit falls below a pre-set amount

  • Term deposit or GIC is about to mature

Credit card alerts

Types of alerts:

  • Available credit falls below a pre-set amount

Other alerts

As an HSBC Digital Banking customer, you may receive emails or text messages for:

  • Online banking registration

  • Password or security questions

  • Security Device activation or PIN / passcode reset

Automatic account alerts starting on June 30, 2022

  • Bank account alerts - You’ll start receiving automatic text message alerts for each of your chequing and savings accounts and lines of credit when the available balance falls below $100 CAD (or equivalent). This includes accounts on which you have not previously set up alerts.
  • New! Credit card alerts – You’ll be automatically enrolled to receive alerts when the available credit on your credit card falls below $100 CAD.
  • Any existing alerts you’ve set up before June 10 will remain the same.
  • You won’t receive automatic alerts if we don't have your Canadian mobile number.

Automatic account alerts are designed to help you keep track of your money and fees, and to avoid potential interruptions in the use of your accounts. All banks in Canada, including HSBC, are required to provide account alerts according to the Government of Canada.

Turn your alerts on and off where you get them

From June 30, 2022 onwards, you’ll be able to turn on and off alerts for each of your account types on your phone in the HSBC Canada Mobile App.

To access account alert settings, you’ll need to be registered for digital banking and have the app downloaded on your phone.

To turn alerts on or off:

  • Log on to the app
  • Go to the “Profile” icon (top right)
  • Go to “Account alerts” and turn alerts on or off for a specific account.

 

A few things to note:

  • For now, you won’t be able to change your alert amounts or sign up for new alerts.
  • We’ll be sending account alerts from our new, dedicated number (short code) 84722.
  • You can text back “STOP” to a specific alert message but this will turn off all of your bank account and credit card alerts.

 

We’re continuing to work behind the scenes to expand and improve account alert settings in the mobile app. Later in 2022, we’ll be introducing a broader range of account alerts and the ability to customize alert amounts.

 

More questions?

See Account alerts FAQs.

 

Beware of fraud

We will never send you unsolicited text messages or emails asking for confidential information, such as your password, PIN, security device codes, credit card, or account numbers. We will never ask you to validate or restore your account access through email or pop-up windows.

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