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Account alerts

Get text message alerts to help you stay on top of your account activity.

Keep track of what’s happening with your accounts

Account alerts help you stay on top of your account activity. We’ll send you a text message when something changes with your bank accounts or credit cards.

Bank account alerts

  • Account balance goes over your pre-set amount

  • Account balance falls below your pre-set amount

  • Money has been deposited into your account

  • Money has been debited from your account

  • Available credit falls below your pre-set amount

  • Term deposit or GIC is about to mature

Credit card alerts

  • Available credit falls below your pre-set amount

  • Purchases made over your pre-set amount

  • Card payments over your pre-set amount

Other alerts

Digital banking customers may also receive emails or text messages about:

  • Online banking registration

  • Passwords or security questions

  • Security Device activation or PIN reset

Automatic account alerts

Automatic account alerts are designed to help you keep track of your money and fees, and avoid potential interruptions to the use of your accounts. The Government of Canada requires all banks in Canada to send automatic alerts.

Automatic alerts include: 

You won’t receive automatic alerts if we don't have your Canadian mobile number on file, or if you don’t have a mobile phone.

Manage your alerts where you get them

Receive text message alerts and customize your alert settings – all on your phone. Use the HSBC Canada App to turn alerts on and off for your bank accounts and credit cards, and to set thresholds limits to alerts.

To access your account alert settings, you’ll need to be registered for digital banking and have the HSBC Canada app downloaded on your phone.

To manage your alerts:

  • Log on to the app 
  • Select the profile icon (top right) 
  • Select ‘Account alerts’, and the specific account you’d like to manage

See the Quick guides below for more details.

Quick guides

Turn all alerts on or off for a specific account

Select an alert type for a specific account

Set an alert amount within a specific account

You can also text “STOP” in response to an alert message but this will turn off all of your bank account and credit card alerts.

More questions?

See Account alerts FAQs.

 

Beware of fraud

We will never send you unsolicited text messages or emails asking for confidential information, such as your password, PIN, security device codes, credit card, or account numbers. We will never ask you to validate or restore your account access through email or pop-up windows.

 

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