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Privacy code

Your information matters. To you - and to HSBC.

Privacy notices contain really important details that are often too long to read. This is why we've highlighted key points that are essential for you to understand.

We're committed to:

  • Keeping your personal information secure
  • Using it appropriately
  • Never selling it to third parties for marketing purposes
  • Respecting your privacy wishes

Your privacy: Four things you need to know

1. We ask for information to confirm who you are.
We collect details such as your name and address so that we can confirm who you are. It also helps us comply with the law.

2. We use your information to help us understand what you do and don't like.
We use data to manage our relationship with you - including offering you our products, personalizing your experience, and improving the products and services we offer you.

3. We keep track of our interactions with you.
By keeping track of our conversations with you by phone, in person, by email (or any kind of communication), we are able to carry out your instructions and serve you better.

4. You have choices when it comes to your information with us.
For example, you have the right to:

  • View the information we hold about you
  • Opt out of receiving advertising or marketing offers
  • Update or correct your information
  • Limit some - but not all - sharing of your information

Read our Privacy Notice for full details. If you have any questions, feel free to contact us.

* A cookie is a small file that is passed from our website to the device you use to access our services. The cookie is used to save information about the interaction between you and our website or online banking platform, such as login credentials, preferences and any work in progress. To learn more, read our frequently asked questions about cookies.

1 Our affiliates and subsidiaries in Canada include: HSBC Global Asset Management (Canada) Limited; HSBC Investment Funds (Canada) Inc.; HSBC Securities (Canada) Inc.; HSBC Trust Company (Canada); HSBC Mortgage Corporation (Canada);  HSBC Finance Mortgages Inc.; HSBC Private Investment Counsel (Canada) Inc. ; and HSBC Global Services (Canada) Limited.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.