Protecting your money and personal information is our top priority.
The HSBC Security Device gives you an extra layer of protection for more sensitive online banking transactions such as transfers to other people’s accounts. We’re proud to offer this industry-leading level of protection for your evolving online banking needs.

Do I need an HSBC Security Device?

You will need an HSBC Security Device if you want to:

  • Add an INTERAC e-Transfer®1 or Credit Card payee online
  • Make a transfer to another person's HSBC account
  • Send a domestic or international wire transfer
  • Link a country for Global Transfers2
  • Use Global Transfers
  • Update personal information online

To activate an HSBC Security Device, log on to online banking or call 1-877-621-8811.

HSBC Security Device Options

HSBC offers two options for the Security Device. We have introduced the Digital Security Device, accessible to you from your smartphone. But if you can’t use your phone for a Digital Security Device, we’ll send you a Physical Security Device which generates the codes you need. Whichever option you select, be assured that your HSBC online banking sessions are even more secure.

Digital Security Device

  • Convenient
    About the same size as a credit card so it easily fits in a wallet or purse. Take it with you and log on to online banking anywhere you choose.
  • Secure
    Our two factor authentication offers a higher level of security, which will help protect you from online fraud.
  • Full access
    Enables access to all online banking functionality.
  • Easy to use
    Just switch it on, enter your PIN and it'll give you a unique, one-off six digit passcode to use when you log on.
  • Biometric authentication

    Log on using just your fingerprint or face. Available with Digital Security Device and iPhone (5s or newer models, running iOS 8 or above) or Android devices (see supported device list running version 5 and above of the operating system).

     

    Compatible AndroidTM phones for fingerprint authentication: Samsung Galaxy - J6, S6, S7, S8, S9, S9+,

    C9 Pro, Note 5, Note 8, LG - G6, G6+, V20, V30+, Google - Pixel, Pixel 2, Pixel 2 XL, Sony - Xperia

    XZ2, Xperia XZ2 Premium, HTC - U12+

  • Mobile
    Available on iPhone and Android Digital devices running up to date software and versions of the HSBC Mobile Banking app.

      

Physical Security Device

  • Convenient
    About the same size as a credit card so it easily fits in a wallet or purse. Take it with you and log on to online banking anywhere you choose.
  • Secure
    Our two factor authentication offers a higher level of security, which will help protect you from online fraud.
  • Full access
    Enables access to all online banking functionality.
  • Easy to use
    Just switch it on, enter your PIN and it'll give you a unique, one-off six digit passcode to use when you log on.

Physical Security Device Troubleshooting Guide

This guide is designed to help you solve problems with your HSBC Security Device. Find the message you are seeing on your device on one of the screens below for instructions.

 

 

® Trade-mark of Interac Inc. Used under license.

1 Fees may apply. Please see Personal Service Charges / Statement of Disclosure.

2 Global View not available in all countries.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

Android and Google Play are trademarks of Google Inc.

Data charges from your mobile service provider may apply.

There is no additional fee for using Mobile Banking. Your standard activity fees on Online Banking still apply. Please check with your wireless service provider for any costs associated with using your mobile device. Currently supported devices include iPhone, iPad, iPod touch and Android. Other models may be supported in the future. You can also use other tablet devices and web-enabled phones to access Personal Internet Banking.