Frequently asked questions: Mobile Banking

The Online Banking password is used to log on to HSBC Online Banking or the HSBC Canada Mobile Banking app without an activated Digital Security Device.

A Digital Security Device password is created when you activate the Digital Security Device on your mobile device.

To access your HSBC Canada accounts, download the HSBC Canada Mobile Banking App from the App Store^℠ or Google Play^™.

You can also view your Global View linked accounts in this app.

To access HSBC accounts from other countries, you'll need to use the app for each country where you bank.

No, as long as you are an Online Banking customer, you can use the same username and password to log on to our app. You will need to download the HSBC Canada Mobile Banking app.

If you have not registered for HSBC Online Banking, you can register online, through the HSBC Canada Mobile Banking App, or contact HSBC to find out how.

No, download and use our mobile banking app for free. Data charges from your mobile service provider may apply. HSBC is not responsible for these charges.

Launch the mobile banking app on your device and log on with your Online Banking credentials.

If you have a Digital Security Device, you will be prompted to log on with your Digital Security Device password. If you have biometric authentication enabled, log on by scanning your face or fingerprint.

Find out more about the HSBC Canada Mobile Banking App on our website.

No, you can't change your Online Banking password in the app. For your protection, you can only change personal security details through Online Banking.

However, you can change your Digital Security Device password by selecting Forgot Digital Security Device password? on the log on screen of the mobile banking app.

Select Profile and then Log off.

Global View is available in the HSBC Canada Mobile Banking app. This allows you to view all your Global View linked accounts in one view.

If your global accounts are linked to your Canadian accounts, you'll be able to see them in the mobile app. Scroll past your Canadian accounts to see your global accounts.

Mobile banking is available for supported iPhone, iPad and Android^™ devices.

Specifically, the following operating systems are supported:

• iOS 12.2 and later
• Android 6.0 and later

Yes, the app can be used on Apple iPad and Android tablets.

No, if your HSBC Online Banking service is cancelled, your credentials (username, password and security code) will no longer be valid for the HSBC Canada Mobile Banking app. Once you have re-registered for Online Banking, your new credentials will be valid for the HSBC Canada Mobile Banking app again. You can register online, or contact HSBC to find out how.

You may have entered your Digital Security Device password incorrectly which means the app generated an invalid security code. Please check your password and try again. If you're still unable to log on, your security code may have expired. Try generating a new security code.

Keeping your banking information safe and secure is of vital importance to us. Learn how to protect yourself online by visiting our Security Centre.

Due to the changing mobile app landscape, we no longer support BlackBerry 10. To continue using HSBC Canada Mobile Banking, download the latest app from the App Store^℠ or Google Play^™ with a compatible device.

You can:

• transfer funds between your domestic HSBC Bank Canada accounts 
• transfer money to other people using INTERAC e-Transfer 
• add a new bill payee 
• pay bills
  

Mobile Cheque Deposit is a free service which allows you to take a picture of the front and back of your cheque with the HSBC Canada Mobile Banking app and your device's camera, and deposit the cheque into one of your eligible HSBC deposit accounts (CAD non-registered chequing or savings accounts).

HSBC does not charge to use HSBC Mobile Cheque Deposit. However, data rate charges may apply from your wireless carrier/provider.

Refer to our Hold Funds Policy for more details.

1. From the home screen, select Move Money and then Deposit cheque
2. Select the account you wish to deposit to
3. Enter the amount of the cheque
4. Take a photo of the front of cheque
5. Take a photo of the back of cheque
6. Add a note (optional)
7. Select Continue
8. Verify and confirm the deposit

Your cheque must meet all of the following criteria:

• Payable to the account holder(s), with a signature
• Deposited within 6 months of the cheque issue date
• Issued from a Canadian financial institution
• Payable in Canadian currency

Refer to the Hold Funds Policy for more details.

You must have a CAD currency, non-registered chequing or savings account in good standing.

After you have deposited the cheque, write the date and "Deposited" on the front, and destroy the cheque after 30 days.

A minimum of $100 per deposit will be available immediately. Remaining funds may be held for up to 4 business days, starting the day after deposit^*.

Deposits received after 6:00 PM Pacific Time will have a deposit date of the next business day. Saturday, Sunday and statutory holidays are not considered business days.

A cheque deposited by Mobile Cheque Deposit cannot exceed $100,000 (CAD). This limit may change from time to time without prior notice. If you want to deposit a $100,000 or higher value cheque, please visit one of our branches. There is no limit to the number of cheques which can be deposited.

When taking a photo of the cheque, follow the guidelines below:

• Place the cheque on a dark, or contrasting background, which is unreflective; if it is too dark, enable the flash on your phone.
• Place the cheque flat on a surface.
• Ensure all four corners of the cheque are visible inside the red box.
• For some devices, tapping on the screen will help you focus the image of your cheque.