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Resolving your complaints

HSBC Bank Canada

For complete details on how to file a complaint, please refer to our Resolving Your Complaints brochure:

Internal Review Steps

Resolution through external complaint bodies

If you are not satisfied with the action taken by HSBC to resolve your concern, we encourage you to call or write to the relevant external independent body.

Complaints in relation to HSBC Private Wealth Services

For complete details on how to file a complaint, please refer to our Resolving Client Complaints brochure:

Complaints in relation to HSBC Investment Funds (Canada) Inc.

For complete details on how to file a complaint, please refer to our Resolving Customer Complaints brochure.  

We also refer you to the Customer Complaint Information Form, which also explains options available to you.

How did we do in 2019?

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.